VakkerlightReviews of vakkerlight.com

Response from VakkerlightJun 22, 2026

Dear Daniel, Thank you for sharing your feedback with us. We sincerely apologize for any misunderstanding and for the frustration experienced during your installation and setup process. We would like to clarify a key detail regarding the grounding: all of our Arlo Linear Wood Wall Lights actually come standard with a grounding wire safety setup. Because you had explicitly inquired about it before purchasing, our team added a specialized manual note to your order profile simply as an extra layer of reassurance for you, not because it was missing from the standard design. We are truly sorry if this extra step caused any confusion. Regarding the installation, our product page features a detailed installation video that demonstrates the step-by-step setup. The included 12cm circular mounting plate is provided to help cover a standard 4-inch junction box. However, if your project requires a completely seamless, flush wall mount, the fixture can absolutely be installed without using that circular plate. You can simply detach the grounding wire from the plate and secure it directly to the fixture. Regarding the light output, we want to ensure your vanity area is perfectly lit. If you find the current light too low, we are more than happy to provide you with an alternative replacement light source in either 4000K (Neutral White) or 6000K (Cool White) for a significantly brighter and clearer effect. We have reached out to your email directly with these technical details and solutions. Your satisfaction is incredibly important to us, and we are fully committed to helping you achieve the perfect result for your bathroom! Best regards, Ling Customer Service Team

Response from VakkerlightJun 21, 2026

Dear Cheryl, Thank you so much for taking the time to leave us a brilliant 5-star review on Trustpilot! We are absolutely thrilled to hear that our lighting met your expectations in technology, style, and minimalist design. It is our goal to bring sleek, functional, and modern pieces into our customers' homes, and knowing we succeeded with your order brings a huge smile to our team. Thank you again for choosing Vakkerlight. Please feel free to reach out if you ever need any future design inspirations! Warm regards, Aletta Vakkerlight Customer Service Team ✨

Response from VakkerlightJun 21, 2026

Hello, Thank you for your feedback. We are sorry to hear that the product did not meet your expectations. We would like to clarify that our lighting products are manufactured by our partner factories in Asia, while our customer service and operations support teams are based in the United States. Each item undergoes a careful inspection before shipment, and our pricing includes product costs, international shipping, customs clearance, packaging, and after-sales support. That said, we understand your disappointment and would like to help resolve this issue. Please feel free to contact us at [email protected]. Our team will be happy to assist you. Best regards, Tammy Customer Service Team

Response from VakkerlightJun 20, 2026

Hi Thank you so much for your incredibly kind words — I truly appreciate you taking the time to share this feedback. It has been an absolute pleasure assisting you throughout the process, and I’m really glad I could help make everything clearer and smoother for your project. If you ever need anything in the future, whether it’s technical support or product guidance, please don’t hesitate to reach out. I’m always happy to help. Wishing you all the best with your lighting installation and your beautiful space! Warm regards, Abby Customer Service Team

Response from VakkerlightJun 20, 2026

Dear Richard, Thank you for bringing your concerns to our attention, and we sincerely apologize for the lack of visibility surrounding your shipment. We completely understand how frustrating it is to wait for an order without active tracking updates. Our customer care team has just sent a comprehensive email to your address containing the direct maritime tracking portal so you can watch the vessel's live progress. We guarantee the 100% safe arrival of your lighting fixtures. Thank you for your patience, and we are right here to support you until this is delivered! Best regards, Miya Customer Service Team

Response from VakkerlightJun 20, 2026

Hello Jon, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience felt frustrating and unclear — I completely understand your concern, and I want to sincerely apologize for the inconvenience this has caused you. We are currently also reviewing this situation internally through a phone investigation to better understand what may have gone wrong in the communication process and ensure this does not happen again. Regarding your shipment, I’d like to clarify the logistics process for you. Your order was shipped via **ocean freight** to the United States. Once the package arrives at the U.S. port, it goes through customs clearance, and after that it is handed over to **FedEx** for final delivery. After carefully checking your shipment, we can confirm that your package was **successfully delivered on June 15th**, and we have also sent you the FedEx proof of delivery via email for your reference. I also want to gently clarify your concern regarding payment. In online purchasing, payment is always required before shipment so that production and fulfillment can begin. We are a legitimate lighting company, and there is absolutely no intention to mislead or create any confusion in this process. That said, I truly understand how the lack of clear communication may have made the experience feel uncomfortable, and I sincerely apologize for that. Please rest assured that we take your feedback very seriously, and we are actively working to improve both our tracking updates and customer communication. If you still have any questions or would like us to go over any part of your order in more detail, we are always here and happy to help. Best regards, Customer Service Team

Response from VakkerlightJun 20, 2026

Hi Susan, Thank you so much for taking the time to share your experience with us! We're absolutely delighted to hear that you love your light and that it was worth the wait. Your kind words truly mean a lot to our team. We hope your new light brings beauty and joy to your home for many years to come. If there's ever anything we can help you with, please don't hesitate to reach out—we're always happy to assist. Warmest regards, Customer Service Team

Response from VakkerlightJun 20, 2026

Hi Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration and disappointment this experience has caused you. We completely understand how important timing is for projects like yours, and I’m sorry that the overall experience felt slower than expected. I’d like to kindly clarify the shipping timeline for your order: Your order was placed under our standard shipping option (4–6 weeks delivery time). This includes production time in our factory in Asia, followed by international transportation and final delivery. According to our records, your shipment was delivered within 36 days from dispatch to final delivery, which is within the promised standard timeframe. That said, I completely understand your expectations and your concern, especially when waiting for multiple fixtures for a project. We truly appreciate your honest feedback, as it helps us improve both communication and customer experience. If there are any specific issues with the products themselves or anything we can still assist you with, please feel free to let us know. We are always here to help and make sure everything is properly resolved. You can also reach us anytime at [email protected], and our team will be happy to support you further. Best regards, Tammy Customer Service Team