Clara M.
Slow delivery but great product and customer service
It took longer than we expected to receive the post lights we ordered but Vakkerlight's customer service was very responsive to our complaint and gave us full information on the delay and what our ETA would be. Their customer service is excellent and the lioghts are just what we were looking for-well made and great looking!
Response from VakkerlightJun 23, 2026
Dear Clara , Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the international transit time for your post lights. We want to reassure you that your order is safely on its way. We have just sent a detailed email with your complete overseas tracking history and links. To share a quick update here as well: Current Status: Your package is currently on a Matson sea vessel (MATSON KAUAI/038E) and is estimated to arrive at your local port tomorrow, June 24th. Next Steps: Once it docks, our logistics team will handle customs clearance immediately. Following clearance, FedEx (Tracking #: 872459846534) will pick up the package for final domestic delivery. Why FedEx shows "Label Created": Because this is a two-stage international shipment, the FedEx website will only activate and show detailed movement after the local port scans the box post-customs. We are monitoring your shipment closely every day to ensure it reaches your doorstep safely. Please check your inbox for our email, and feel free to reply directly to us at any time if you need further assistance! Warm regards, Miya Customer Service Team