VakkerlightReviews of vakkerlight.com

Response from VakkerlightOct 22, 2026

Dear Bayfront Accounts Payable, Thank you so much for taking the time to share your review! We are thrilled to hear that you love your new chandelier and that it looks just as beautiful in person as it does online. While we always strive for perfection, we sincerely apologize for the initial missing brass part. We are glad that our customer service team was able to respond quickly and arrange the replacement for you right away to ensure a smooth setup. Providing great products paired with prompt, dependable support is our top priority. Thank you again for choosing Vakkerlight, and please don't hesitate to reach out if you ever need anything in the future! Warm regards, Miya The Vakkerlight Team

Response from VakkerlightOct 21, 2026

Dear Leigh, Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear that the wiring length, ceiling trim, and overall construction of the Poul Pendant Lamp did not fully meet your expectations. We take the craftsmanship of our products very seriously, and we always aim to deliver a quality experience. We have undergone strict quality inspection before shipment and are confident in the quality of our products. Our customer care team has reached out to your email directly with a dedicated resolution for your order. If you could kindly reply to our email with a few photos of the affected parts, we will be more than happy to send you customized replacement parts or extended wiring free of charge to ensure your fixture is installed safely and looks perfect in your space. Your satisfaction is our top priority, and we hope our direct support helps resolve your concerns. Thank you again for helping us improve our products and service! Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightOct 21, 2026

Hi there， Thank you so much for your continued support of Vakkerlight! It truly means the world to us that you’ve chosen our pieces for your interior design projects time and time again. We’re so happy to hear that you’ve enjoyed the quality and look of our products, and that our customer service team has been able to provide the help you need. We genuinely appreciate the trust you’ve placed in us. We completely understand that longer lead times can require extra planning, especially when coordinating an interior design project. Our standard shipping typically takes 4–6 weeks after dispatch, while our expedited shipping service generally takes 1–2 weeks after dispatch. We sincerely appreciate your patience and understanding when it comes to international shipping and customs, and we’re always happy to help you review shipping timelines when planning future orders. We’re also grateful that you openly shared your thoughts about the return process. We understand that returning larger items internationally can feel a little daunting, and we want you to feel informed and supported if you ever need assistance. If an item arrives with a quality issue or is damaged during transit, we provide return or replacement service at no cost to you. If you simply decide that a piece isn’t quite right for your space, return or exchange shipping costs would be your responsibility. Whatever the situation, our team will be happy to walk you through the applicable process and help you understand the available solutions. Thank you again for choosing Vakkerlight and for allowing our pieces to be part of your design projects. Your continued trust means so much to us, and we look forward to helping you discover even more beautiful lighting for your future designs! Warmly, The Vakkerlight Team

Response from VakkerlightOct 21, 2026

Thank you so much for taking the time to share your feedback! We truly appreciate your kind words about our customer service and are glad to hear that our team has been responsive and helpful throughout your experience. We understand that shipping can take some planning, and we appreciate you sharing this with other customers. We're always happy to assist whenever something needs attention, and we're glad we could help arrange a solution for the missing part. Making sure our customers receive the support they need is very important to us. Thank you again for your patience, understanding, and for choosing Vakkerlight. We sincerely appreciate your trust and hope you continue to enjoy your lighting for years to come! Warm regards, Carmen Vakkerlight Customer Service Team

Response from VakkerlightOct 20, 2026

Thank you so much for your wonderful review! We're delighted to hear that your Flame Art Wall Sconces turned out to be a perfect fit for your clients. We're also glad our team could quickly assist with your order adjustment and refund, and keep you updated throughout the delivery process. Your kind words about our customer service truly mean a lot to us. We appreciate your trust in Vakkerlight and look forward to helping you with your future lighting projects! Warm regards, Abby The Vakkerlight Team

Response from VakkerlightOct 20, 2026

Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that you've had a positive experience with our customer service team and that we could help accommodate your request for longer lead wires. We truly appreciate your trust in Vakkerlight and hope you'll love your new lights once they arrive! We look forward to hearing your thoughts after installation. Thank you again for your support, and please don't hesitate to reach out if there's anything else we can help with! Warm regards, Tammy The Vakkerlight Team

Response from VakkerlightOct 19, 2026

Thank you for sharing your feedback. We sincerely apologize for the disappointment and frustration caused by the shipping delay and the stock availability information on our website. We completely understand how frustrating it must have been to see the item listed as in stock while experiencing such a long wait for delivery. Although our office is based in the United States, our products are shipped directly from our manufacturing facility in Asia. Standard international shipping typically takes 4–6 weeks after dispatch, and unexpected customs inspections can occasionally cause additional delays. However, we recognize that the stock information and estimated delivery timeline should have been communicated more clearly. We take your feedback seriously and will review how we display product availability and communicate shipping expectations to help prevent similar experiences. We're truly sorry that your shopping experience did not meet your expectations, and we appreciate you bringing these concerns to our attention. Best regards, Tammy Vakkerlight Customer Service Team

Response from VakkerlightOct 19, 2026

Hi there , Thank you so much for taking the time to share your feedback! We’re delighted to hear that you were happy with our customer service and tracking updates, and that everything went smoothly throughout your experience with us. Your kind words mean a great deal to our team, and we truly appreciate your support. If there’s anything we could have done to make your experience even better, we’d always welcome your feedback. Thank you again for choosing Vakkerlight. We hope you enjoy your lighting for many years to come! 💛 Warm regards, The Vakkerlight Customer Support Team