JM
Refused to Refund Sales Tax on a Full Return — Reported to Wisconsin Authorities
I strongly recommend not purchasing from this company. I purchased this device in early April and within five minutes it was obvious it would not work for me. The earpieces did not fit correctly and would not stay in place. This is a basic design problem, not something that “trying longer” fixes. The company advertises a 30‑day money‑back guarantee, so I contacted customer service to initiate a return. Getting return instructions took several days and multiple messages, and customer service team repeatedly tried to pressure me into keeping the device longer instead of processing the return. I returned both the device and an unopened spare ear set, exactly as instructed. Tracking confirms the return was received. The company initially refunded only the device and not the unopened spare ear set. I had to contact them again and push for what should have been an automatic full refund. Then came the biggest issue: they refused to refund the sales tax. Despite the entire order being returned and no sale ultimately occurring, the company is keeping the sales tax. Every legitimate retailer I’ve dealt with refunds the full amount — item price and tax — on a full return. Refusing to refund sales tax on a rescinded transaction is a serious red flag. If the tax was already remitted to the state, that is something the company must reconcile with the state — not keep from the customer. Because of this, I have filed formal complaints with both the Wisconsin Department of Revenue and the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP). Between: a product that doesn’t function as advertised, an obstructive and delay-heavy return process, partial refunds that required follow‑up, and refusal to refund sales tax on a full return, I believe this company’s business practices are unethical and potentially illegal. I would not trust them with my money. Avoid at all costs.
Response from VagustimMay 15, 2026
Hi JM, Thank you for sharing your review. We have already contacted you directly via email with a detailed update regarding your case. Your order has been fully refunded, including the remaining amount referenced in your review. If you need any additional confirmation or would like to continue the conversation further, we remain available to assist. Kind regards,