VagaroReviews of vagaro.com

The team (especially Liam) is so incredibly helpful and friendly, helping to troubleshoot when needed. Absolutely deserves 5 start for that alone!

I have 10 employees and switching to Vagaro has been a nightmare. Very glitchy system and the data transfer was a nightmare. Maybe for a one person show this would be ok, but for a business my size it’s been a horrible experience.I lost so much revenue in discounts I had to give out because of how much this company messed up. Things they messed up on:-Importing appointments with the wrong duration, double booking, having 2 clients show up once.-Imported wrong prices for appointments, making me have to discount appointments.-Importing gift cards incorrectly, making my business seem untrustworthy.-They had to wipe out all gift cards and do a second import- the whole import process took almost a month. -The point of sale simply doesn’t work, still waiting for a new one-They gave me wrong instructions, making me over charge clients by $50, again making my company look badI could go on, unfortunately. Now management is ignoring me after I asked for some fees to be waived. So much for their empty apologies.

They are absolutely horrible!! If you want a booking system where you have no access to their information to help them sign up, edit their name, phone number, or emaill. Go for it. I have clients that are not necessarily tech savvy and if they create an account we can not help them change any information. I have clients who put in an extra number in the phone section, and it wont notify them of their appointments, if they add a spouse and use the same number, we cant send them their waivers, vagaro tells you to have the client call vagaro to assist with changing their profile. WE HAVE NO WAY TO HELP OUR CLIENTS!!! Just had clients come in for their appointment, couldn't have them sign their waiver, and they got here in time for their appointment and had an appointment immediately following, so waiting on hold for 20 minutes to get someone to approve changing the phone number, as their session was over. Glad nothing happened to them, injury or accident because I couldn't send them the waiver. Not allowing a business to have access to a consumer's profile, is absurd! Cant edit a name or phone number? They tell us to have the client call them for questions. Vagaro responded, I'm not changing my initial review: However, this is an email from my attorney: Dear Vagaro Compliance Team, I am reaching out on behalf of my client, Jamie Bryan, owner of Sweat Reno, regarding significant operational and legal concerns arising from Vagaro’s restrictive policies on client profile management. It has come to my client’s attention that Vagaro prohibits businesses from making any modifications to a client’s profile, including basic details such as name, phone number, or email address. This policy has resulted in multiple operational failures and potential liability risks, which must be addressed immediately. Key Issues of Concern: Client Communication Failures – Clients who inadvertently enter incorrect phone numbers do not receive appointment reminders, leading to missed appointments and financial losses. Waiver & Liability Concerns – Vagaro’s system prevents businesses from sending waivers if a client enters incorrect contact information. In a recent case, a client was unable to sign their waiver before their session, which poses a direct liability risk for both the business and Vagaro. Inability to Provide Customer Support – Many clients, particularly those who are not tech-savvy, struggle to update their own information. Vagaro’s refusal to allow businesses to assist forces them to wait on hold with Vagaro support, causing unnecessary delays and frustration. While Vagaro has cited "security" as the justification for these restrictions, this is not an industry-standard approach. Most booking platforms allow businesses to update client details while maintaining security through verification emails, two-factor authentication, or other safeguards. Vagaro’s policy, as it stands, disrupts business operations and creates unnecessary obstacles for both businesses and their clients. Given the serious nature of these concerns, we request an immediate review of these policies and a resolution that allows Sweat Reno to properly assist its clients without compromising operational efficiency or exposing the business to liability risks. If no satisfactory resolution is provided, we will explore alternative remedies to ensure compliance with reasonable industry standards. ***Continued*** I want potential clients to see this communication! I appreciate your response, but I want to highlight a serious issue with how this process affects my business and customers. Many potential clients are unaware they have an existing Vagaro profile, often created by another business. When they attempt to book with us, they don’t know they need to log in or reset a password—leading to confusion and lost bookings. Expecting them to contact Vagaro support instead of allowing us, as the business owner, to assist them directly is not a practical solution and creates a frustrating customer experience. I understand the importance of privacy, but since we can already see their profile details (name, phone, email), it would be beneficial if businesses had a way to help clients update their information—with proper verification, such as a text or email confirmation. This current setup is a barrier to seamless booking and customer retention. I would appreciate any flexibility or alternative solutions that allow us to provide better service while maintaining security.

Vagaro is easy to install, with support to help you through. Miriam is my support and she is brilliant. She guided me through the setting up process and made it clear that she is always available if anything crops up in the future. The transfer of clients and reviews from my old system was completed despite a few teething issues. Miriam is down to earth and very friendly and her passion for her work shines through. It’s not just one support call you get either so it’s well worth considering using Vagaro for your business. Thank you Miriam for all your help!

We're just in the process of launching our online memberships & packages and Tom M has been incredibly helpful throughout the whole process - I've had so many questions and he's answered them all with a super quick turnaround, thank you! It's given me a whole lot of confidence in Vagaro as a platform.

I have tried free trials from many providers, and Vagaro stood out as the best—mainly because of the outstanding support, advice, and help from Jack. From the very start, he has been brilliant! Migration can often be a stressful process, but Jack made the entire experience smooth and hassle-free. He always has the answers to my questions or quickly finds them if needed. Every time I reach out, he responds swiftly and efficiently. His exceptional support has truly set Vagaro apart. 10 stars for Jack! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

I Dont like Vagaro at all it's complicated to set up. There's absolutely No Customer service Help. It was terrible compared to other platforms. After numerous attempts I asked for a REFUND told by Kayla they normally Dont do that. But would once I Cancelled my Subscription. I Cancelled when I sent the Email to get a Refund I WAS BLOCKED BY KAYLA and Email sent back to me. So I find them to be Liar's as Well Terrible company

It is a great app for a business. I enjoy the benefits of its merits and easy-to-go features.