VagaroReviews of vagaro.com

the customers say is good booking form

We switched to Vagaro this week after using a bespoke system for 10 years, and I was really nervous about the change. Thanks to Liam, the whole process has been incredibly smooth. He’s been at the end of the phone for every query from me and my team, has helped us tweak and customise things, delivered team training, and made sure everyone felt fully prepared for launch. We were deciding between Vagaro and Phorest for our new software, and I’m so glad we chose Vagaro – largely because of the outstanding, consistent support we’ve had. Thank you so much, Liam! ⭐

When my former salon booking service, Schedulicity, sold to Vagaro, I was led to believe that the latter platform would be at least as good as the former. This was hardly the case. The site is unattractive and cluttered, and 100% of my clients were bewildered by how counterintuitive and confusing the interface is, and most of them were rejected from booking because it didn't recognize my former clients when I activated the "no new clients" feature (it took multiple, long phone calls to determine this could not be fixed). I was also disgusted with the way they charge extra fees for features that had been included at no extra cost with my subscription to Schedulicity. So after MANY hours over several days on the phone with friendly-but-clueless customer service reps attempting to clear the confusion, I declined to continue with Vagaro, and found another service that my clients are happy with. I was later surprised to find that Vagaro had charged me the next month even though I had told them I wouldn't keep their service, so I formally attempted to sever all ties with them. This lead to a string of calls and emails over the coming months, and eventually I learned that they wouldn't cancel my subscription until I paid $100 as an early cancellation fee for the card reader that I'd been pressured to sign up for (but never used), as the fine print in the contract said I agreed to use that little piece of plastic for at least a year. I feel deceived, mislead and abused by this company, and therefore am obligated to warn others who may considering contracting with Vagaro.

This platform is the best platform in UK Me saying this as I have been with most of the platform inc newest, I must say the suport is incredible ,always there is someone who's helping with any inquiries,any time .is Woking well for me as I am just small business working my self up

He is very kalm ,pationt and clear talk, friendly and polite.

I had the pleasure of working with Estera and Liam from Vagaro, and I couldn’t be happier with the support they provided. They helped me build my website from the ground up and guided me through setting up my business on the platform. Both were patient, knowledgeable, and incredibly supportive throughout the entire process. Their clear explanations and willingness to go the extra mile made everything so much easier. I’m truly grateful for their help and highly recommend working with them if you want a smooth, stress-free experience. Thank you, Estera and Liam!

I was contacted by someone from Vagaro via text message. I responded as I was looking for something as a new business and was given a free trial period. A few weeks later, I emailed them stating that I did not want to renew once the paid subscription would begin. I was told that I needed to sign in to cancel by the 5th of November, but when I attempted to log in back in September, I encountered issues and was unable to access my account. On the 5th of November, when I noticed the payment had been taken (and was still pending), I contacted them again to cancel, explaining that I had already emailed at least two months before the renewal date. The representative who responded questioned the issues I had experienced, implying that I was not being truthful. I then asked if they could at least give me access to my account for November since it was already the 18th, meaning I had lost more than two weeks of access. Since then, I have been completely ignored. Even if I was to continue with them, I don't really trust their customer service. I have now had to open a dispute with my payment provider just to get a response, but I still haven’t heard anything. Based on this experience, I would not recommend Vagaro - their customer service has been extremely poor.

Vagaro has been so easy to navigate and I am loving it! My clients have the easiest time booking with me and I can adjust appointments with no problems or hassle. It is simple and that makes it excellent.