VagaroReviews of vagaro.com

Complaint Regarding Vagaro Merchant Services Vagaro removed my business from their platform after processing a legitimate $7,500 transaction for a holistic wellness device. The client’s bank approved the charge and placed an authorization hold on the funds. After the transaction was approved, Vagaro froze the payment for review and then removed my business from their platform entirely — effectively locking me out of my account and disconnecting all of my clients and bookings. This action caused serious harm to my business and reputation. The transaction was legitimate, the client was verified, and there was no fraud or misrepresentation involved. Vagaro provided no clear explanation, no defined timeline, and no opportunity to resolve the issue before removing my business. As a result: • My client’s funds remain on hold • My business was removed from their platform • My client relationships and scheduling system were disrupted • My reputation with my customer was damaged

User Friendly, excellent support, easy to navigate.

Great help from wonderful friendly customer service. They check in to make sure you are doing good with site. Stylish website that you can design, use templates or hire to help you out. Pricing is amazing for all they have to offer! Merchant service fee is very low. I did tons of research and always came back to Vagaro. In my opinion the best!

Vagaro is Un educated with there own software. Merchant services is slow in delivering your funds & is expensive. Vagaro is quick to take your funds when the federal reserve is closed over holidays.

Very pleased

I used Vagaro as a client and as an employee. I have also used several other programs. Now as a new business owner having to manage other calendars, I decided to switch back to Vagaro. This platform is easy to use and fully customizable to the business you have and want. A lot of options but doesn't feel overwhelming. They have the system set up well to walk you through the steps to take and what you missed and what you could take advantage of if you want, but doesn't charge you if you don't want extra options. Very happy with this choice!!

Vagaro is a winner CRM business management program. With exceptional customer service, that's timely in answering phone calls with live representatives (no computer a.i crap), they are very helpful in resolving technical issues quickly and systematically. EZ to create websites with loaded content related to your business, and seamless online booking services. A backend booking system that is integrated with the website and covers plenty of business financial data needs. Vagaro has all of the above, plus is consistency making improvements. Are they a perfect CRM? No. But, they're the best that I've experienced and they definitely help to drive business well.

As a client of hair salons who use VAGARO, I can positively say I detest that platform. First, of course it wants to collect a lot of information from you, and I resent that as privacy-minded low level consumer (really, VAGARO: my hairdresser is the only person I need to speak to make an appointment. No one needs a barely functional platform who makes money on the back of hard working hairdressers) Second, it is an inefficient tool: it rarely recognize my email address,or claims it is already in the system and will not allow me move forward without the right password (VAGARO, do you think you are Mellon Bank??) or it sends a "Your appointment request is pending" email when you actually picked a time and day with a hairdresser shown to you by their own VAGARO system and calendar, so who is "approving" my request and why and how, pray? Last time this happened to me, I sent an email directly to the (new) hair salon telling them I will never bother in the future with a salon that uses a booking system with such insane pretenses. That salon responded right away directly to me that yes, my appointment was in their book and VAGARO was annoying to them as well.(and charging them for that annoying service, no doubt) VAGARO looks fancy and secure, but it is a lot of useless hoops to jump for not much service in the process. I will add, in my experience, very few hairdressers are good enough to warrant that series of hoops jumping. There is a lot of smoke and mirror in the beauty business, and VAGARO is one more layer of pretense there.