VagaroReviews of vagaro.com

love Vagaro,

amazing product love

Vagaro is helping managing my business i highly recommend it.

Easy to use, easy understand

Vagaro is just my new booking system for my business! And I can see already the different against Treatwell. Much more adaptable for small business as mine, Well supported from the very beginning, whenever you need the support from them.It makes also, a huge different as well for a small business the crazy fees TW charge you for every single client and the same after a year with the same clients, just crazy.Impossible to maintain it. So happy I found Vagaro with a brilliant support team...:)))

We couldn’t be happier with the work Estera has done designing our website through Vagaro! She truly brought our vision to life and paid attention to every single detail we asked for. Nothing was ever too much trouble—she made changes quickly, listened carefully to our ideas, and always went the extra mile to make sure everything was exactly how we wanted it. Her communication has been amazing too—always there whenever we needed her, no matter how small the request. It really feels like she cares about our business just as much as we do. Thank you, Estera, for creating something we’re so proud of. We highly recommend her to anyone looking for a professional, reliable, and talented website designer!

I recently called regarding an issue I believed had already been resolved in February, so it was frustrating to see another withdrawal from my account. I’ll admit I was upset going into the conversation, as unexpected charges are never a small matter. While the representative ultimately resolved the issue, the overall experience could have been handled much better. Instead of helping to de-escalate the situation, his tone came across as sarcastic and dismissive at times, which only added to my frustration. Customer service especially when dealing with financial concerns requires patience and understanding, even when the caller is upset. I also want to mention that it felt unprofessional that he read me almost the entire transcript from my previous call. If he needed more time to review the account details, it would have been more appropriate to place me on hold or offer a call back rather than reading everything aloud during the conversation. Additionally, he stated that the previous agent did not cancel anything for me, even though during that prior call I was walked through the cancellation process. In that moment, it felt as though I was being dismissed or not believed, which was frustrating and added to an already tense situation. Issue was corrected by the end of the call. However, I strongly feel that additional coaching on de-escalation, communication, and empathy would be beneficial. Customers calling about unauthorized or unexpected charges are already stressed, and the way those conversations are handled makes a big difference.

vagaro very user friendly and customer service is always helpful when needed