Fort Lauderdale Head S.
Unreliable software that disrupts business
Running my business through the Vagaro app has become incredibly frustrating. For the past three weeks, every single time I try to check out a client, a massive popup or overlay appears and takes over the screen. It blocks a large portion of the interface and prevents me from completing the transaction. When a client is standing there ready to pay, the last thing a business owner should have to deal with is software that won’t allow a simple checkout to go through. What makes the situation even worse is the way support handles it. Instead of acknowledging the problem, the assumption is immediately that the user must be doing something wrong. I’ve been asked repeatedly to record videos, send screenshots, and spend hours documenting the same issue. After all of that back and forth, the response is usually that I’ll have to wait for the next Apple update, which could take weeks. When the update finally arrives, the problem disappears briefly, but it never lasts. Within a short period of time the exact same intrusive popup returns and the whole cycle begins again. It feels like a temporary patch rather than a real solution. This isn’t a minor inconvenience. It directly interferes with the checkout process and disrupts serving clients. For a platform that’s supposed to manage scheduling and payments, that’s a major failure. What’s especially frustrating is that the app seems to have no problem pushing promotional popups and upsells, while the basic functionality struggles to work reliably. I’ve been a Vagaro customer for over two years and spend well over $10,000 a year on subscriptions and fees. At that price point, I expect software that functions properly. I’m paying full price for a system that should be operating at 100% efficiency, not dealing with subpar performance and interruptions during basic transactions. A business management platform should make running a business easier, not create constant obstacles during client payments. Unfortunately, that has not been my experience. Because of these ongoing issues, I would not recommend Vagaro to anyone looking for a dependable platform to run their business. In my experience, Square has been a far more reliable POS system and a better option for businesses that need software they can actually depend on. A scheduling and payment system should be stable and reliable, especially when clients are standing in front of you ready to pay.
Response from VagaroMar 10, 2026
Thank you for taking the time to share your feedback with us. We understand how frustrating this experience has been and hear you on the recurring popups and checkout process. Your insights highlight opportunities where the platform can improve, and we appreciate you bringing them to our attention. Our product and engineering teams are actively working on a resolution to address the issues you’ve described and prevent disruptions from recurring. We’re focused on ensuring a smoother, more reliable checkout experience so you can run your business without interruptions. We’re here to support you and hear you out. If you experience any issues or have additional feedback, please don’t hesitate to reach out to us at [email protected] with the subject line ATTN CX. Thank you again for sharing your experience with us.