Headquartered in Ponte Vedra Beach, FL, Vacation Rental Pros offers family- and pet-friendly vacation rentals in your favorite areas of St. Augustine Beach, Palm Coast, Ponte Vedra Beach, Sarasota & Siesta Key, Orlando, Kissimmee, Ft. Myers Beach, and Venice, FL, as well as Hilton Head, SC and the Smoky Mountains and Gatlinburg, TN.
Vacation Rental Pros (vacationrentalpros.com) has 360 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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360 approved reviews, newest moderated first
Morgan, K.
I had an issue with Vacation Rental Pros last Sept 2016 and it still hasn't been settled . Numerous calls, e-mails, and even a hand written letter! Not impressed
Response from Vacation Rental ProsFeb 9, 2017
Thank you for taking the time to review our business. We count on guests like you to give us feedback so that we can deliver improved service to all our guests. Kind regards, Joe Biederman [email protected]
Brown, P.
We booked our favorite Florida Vacation spots twice last year with Vacation Rental Pros. The staff is friendly and very helpful. Both properties were of excellent value and in great oceanfront locations. We were very pleased with both of our choices- in January on St. Augustine Beach and again in November on Crescent Beach. The check-in/checkout process was thoroughly covered through emails and easy to navigate through. We will book with them in the future.
Robert T.
Customer service is poor. Their selection is great online tools are simple to use but if you have a question expect days for a response. Maintenance they will be there in a few days maybe
Response from Vacation Rental ProsFeb 9, 2017
Thank you for taking the time to review our business. We count on guests like you to give us feedback so that we can deliver improved service to all our guests. Kind regards, Joe Biederman [email protected]
Lorna A.
My family has used Vacation Rental Pros to find our Florida vacation home for the past 6 years. We have never had any issues. Their customer service is excellent. One year we had chosen our rental home and about halfway thru the contract, he house was no longer being rented. Vacation Rental Pros made sure I have a replacement house with the same amenities and within my budget. They went above in my opinion. That's why I keep coming back
brenda R.
Every home we have rented has been neat and clean. VRP is a good place for your vacation rental needs.
Riddle, J.
Booking with them is an easy, enjoyable experience with no worries of what you will walk into when you arrive at the rental. We booked over the summer because they were pet friendly and very reasonably priced. We were pleasantly surprised at the level of service that came after booking. We were sent a link to download an app specific to our unit with helpful information and suggestions about the rental and the surrounding area. They checked on us a few times via email during our stay and the rental was well furnished and very clean. As a result we didn't look with any other company for booking our upcoming trips.
Hoch, G.
Cancel a reservation more than 2 months out, but if it's not within 48 hours of making the reservation, forfeit of $300. Will never use them again.
Response from Vacation Rental ProsFeb 9, 2017
Thank you for taking the time to review our business. We count on guests like you to give us feedback so that we can deliver improved service to all our guests. Kind regards, Joe Biederman [email protected]
Ford, R.
Condo needs some maintenance work and updating. Sea Place is a great place to stay. Quite, secure and clean. Also, got 7 calls from different agents of Vacation Rental Pros trying to get me to sign up for next year. Very annoying.