Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.
Vacatia (vacatia.com) has 306 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
vacatia.com
Website
vacatia.com
Category
Accommodation & Lodging
Location
Mill Valley, California
Listed on Five Star Index
2026
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The company replied to 9% of reviews.
Latest
Most recent review: October 2026.
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My experience with Vacatia has been nothing but statifing.
When we first made our reservation on March 10 2017, there was a bit of a mix up with the booking processing . But Daryl the customer service representative that helped us, did everything he could to make sure we had a place to stay for the night. An as he promised sent us links to another resort to accommodate all the guest that we had. Because our experience at the first hotel we said at was a nighmear. The next day Daryl's co worker Leah took over the process of getting us into another resort. She made sure that we didn't have to spend any extra money an just placed the money we already spent towards another resort with the room we thought we were getting. Daryl an Leah SAVED our vacation. I would definitely recommend Vacatia to anyone who is needed to plan a vacation an get the most for there money.
MP
Melinda P.
Orlando staycation
I booked a 2 bedroom 2 bath condo at Caribe Cove Resort thru Vacatia. Vacatia made it easy to set up my vacation and my family loved it. We had a full kitchen to cook our meals in with a screened balcony for the family to eat on. We really loved the heated pool and jacuzzi. I will definitely use Vacatia in the future and recommend them to others. Thank you, Vacatia!
Melinda P from Homestead, FL
HA
Hank
2 Thumbs way up!
Living in the Silicon Valley and looking to get away from the city for a get away with the friends and family. Looking at hotels and packages has always been my weak point and using other sites like Expedia, Kayak was just too complicated and way too much stress on me.
As I look around the web, I found this great new website called Vacatia and fell in love with it right when I entered the site. I was so surprised with the selections and descriptions they have provided, I fell in love with Vacatia right away. Without hesitation I want to book my rental but right away, I found out they have a live chat function with a Vacatia agent.
I was taken care of by Guest Care Agent Dan and I booked my trip to Tahoe at the Marriott Timber Lounge. I would recommend Vacatia to anyone and please ask for Dan for his service. He optimistic attitude and his professionalism is what is missing from the current Vacation Rental Industry. TWO THUMBS WAY UP!
MC
Martin C.
GREEDY LIARS
Back in August 20016. I booked a room Maui hawaii(Hololani rentals). Immediately upon booking I realized that there was no note of unit being equipped with air conditioner. I immediately I'm talking minutes after I booked I statmrtes chatting with Leah and expressed my concern to her. Leah could not find any information in the website about the unit being equipped with AC unit or not. She then suggested to get back to me the following business day. Which never happened. I had to call back myself. At this point they couldn't even find my booking or info. Took them several days. I also spoke to a Lauren over the phone at Vacatia and told me that she had forwarded my issue to the manager and that they would get back to me in an estimated time. They didn't so I called them. I was forwarded to a person named Dan. I requested a unit with AC due to medical issues with my kids. I explained that they needed to be in a controlled environment. He explained to me that none of the units in that building had Air conditioners. So I requested accommodations somewhere else. To justify my children's needs. He then proceeded to tell me that he couldn't make that decision at the time. He needed to speak to a supervisor and then would get back to me. He didn't so I called them again. I was forwarded to Lauren. Which in return told me that the supervisor is Dan. So Dan lied to me about whom he really was. I was very perplexed about why he would do such a thing. This was a serious matter. No one appreciates being miaelead this way. Lauren then transfers the call to Dan. He sounded annoyed and hesitant by my issue. Basically told me that it was my fault for booking without paying attention and proceeded to arrogantly lecture me about my decision and the responsibility I had to take. Months later I'm stuck with a bill for services that where never rendered to me or my family. Without any regards to me or my family. Vacatia rift along with his employees took advantage of me and practiced very poor business etiquette. Not once was Dan the supervisor was willing to make other arrangements with me. He had the power to make a difference and make our vacation possible and instead took our money and ran with it. Never to follow up with me. Simply took our money without remorse. It's very unfortunate that when you open up the link to website they do nothing but praise a pleasant family oriented stay at any of their destinations. But beware. There's a hidden agenda. When you the customer figure things out. It's a too late. For they VACATIA. Will do nothing for you except take your money without regard.
LC
Response from VacatiaMar 3, 2017
Martin, my name is Caroline, and I’m the CEO of Vacatia. First and foremost, I am very sorry for your terrible experience. I’m asking our team to update me directly of your situation. I would like to understand in detail how we failed you, so we can make this right and ensure we don’t repeat the same mistake in the future. My sincere apologies again, and I’ll be in touch shortly.
----
Martin and Lilliana,
I reviewed your calls and correspondence with us tonight. It's clear we made a series of bad mistakes. Ultimately as the CEO, the responsibility falls on me. Please accept my sincere apologies for how we mishandled your situation.
Our first mistake was not making it clearer on our site that there was no A/C at the resort. Although it's common for resorts in Kahana not to have A/C because units are cooled from the trade winds, you are right to point out that we should not expect guests to know this information. It's also understandable you prefer not to take the risk of staying in a unit without A/C.
Our second mistake was not having proper escalation procedures in place when several of our senior managers were out of the office. When the resort denied to return funds for your non-refundable reservation, our team was unable to escalate the matter to the senior executive that had the direct relationship with this resort as he was on an international flight. Our guest care manager was also out of town, and to further add to the confusion, you spoke with two separate agents named Dan. The last Dan you spoke with was unsure if he could take over supervisor duties when his direct manager was unavailable, which led to him being referred to both as a supervisor and not a supervisor. Although we made improvements to our training and escalation procedures since you spoke with us last August, you clearly saw the holes we had in our organization. I am very sorry you had to witness our growing pains.
Our biggest mistake of all was our lack of empathy to your situation. We founded Vacatia to be a different kind of travel company - one that focuses on delighting families and friends - and a company that treat our guests like family. Your situation became more complicated because the resort was unable to make an exception, but that was no excuse for us to treat you like a "case", and not a person. From listening to call recordings, it's clear you were worried about the situation not resolving in-time to re-book at another resort before your pending travel date. Because of this, we should have proactively contacted you every half hour, even to report we were still on the phone with the resort, instead of burdening you to call us to receive updates. I also should have been contacted considering the complexity of your situation and direct managers being out of town. It's something we would have done for our family, which means we should have done that for you.
I will contact you separately by email with my personal contact information so you can reach me directly. I hope you allow me to make amends as best as I can. Vacatia will absorb this charge. Refunds have already been applied to your credit card. And at your convenience, I would be grateful if you can allow me to personally extend my apologies over a phone call.
Sincerely,
Caroline Shin
CEO, Vacatia
BW
Bonnie W.
Highly recommend
We connected with a very patient helpful Gisele who was aware of our continuing list of requirements, traveling with 3 generations. She was wonderful and so helpful. Will not hesitate to use Vacatia again. If you are searching for just the right vacation location, connect here and you'll be very happy with the suggestions.
DB
Diane B.
Fantastic Customer Experience
Vacatia's website and online chat made booking our hotel easy and fun. They have a great selection of hotels to choose from with detailed descriptions, TripAdvisor reviews, great photos of the hotel rooms and amenities, and even floor plans of the different rooms. The Fantastic suite at the W South Beach in Miami was even better than expected. We had an amazing time and will definitely book through Vacatia on our next trip.
CH
Chris
This company is awesome.
I travel quite a bit and prefer to stay in condos so I can have use of a kitchen, plus, the price is right. I have used many different travel websites but have gotten the best service with Vacatia, and try to use them if I can. Twice I needed to change my plans after making a reservation and Vacatia staff responded quickly to my requests and went to bat for me with the resort and took care of the issue. Awesome company, awesome customer service!
JB
Jamie B.
Customer Service in chat
Gisele was a great person and helped me with all my questions. I am very appreciative of everything she did for me today. She went above and beyond to make sure all my questions were answered in full and in detail.
