Gary P.
Vacatia is an excellent company..
Vacatia is an excellent company... They provided the best customer service possible for my wedding destination at Myrtle Beach.
Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.
Vacatia (vacatia.com) has 306 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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306 approved reviews, newest moderated first
Gary P.
Vacatia is an excellent company... They provided the best customer service possible for my wedding destination at Myrtle Beach.
Richard W.
The resort was very nice and well priced. It was clean and location was good. The friction came with the sales people who I did not know about trying to sell timeshares to the resort.
Response from VacatiaMay 21, 2017
Richard, this is Mike and I am Chief Marketing Officer of Vacatia. My apologies for your experience. We will contact the resort management to assure this does not occur again. Thank you for making us aware. I hope we will be able to welcome you back to one of our 600+ resorts on your next vacation.
Tonie N.
My husband and I have taken three trips we booked directly with Vacatia. The first two were outstanding. Quiet, restful, fantastic. The third was a horrible experience at the hands of the resort staff. But...as soon as Vacatia found out, they worked with us around our schedules and on a holiday weekend, to fix everything. Both Lauren in Guest Services and Mike (Chief Marketing Officer), worked tirelessly and generously with us to resolve our issues. Further. They helped us book our next trip to Park City. This is a great team to work with. Thanks, Vacatia. We can't wait for our next trip on December!
Response from VacatiaMay 31, 2017
Tonie, my name is Mike, and I’m the CMO of Vacatia. I am very sorry for your terrible experience, particularly as a much appreciated repeat Vacatia guest. I’m asking our Guest Care team to contact both you and the resort and to update me directly of the situation. I would like to understand the details and how we can make this right. Thank you for bringing this to our attention. My sincere apologies again, and we’ll be in touch shortly. FOLLOW UP 1: My assistant, our most senior Guest Care Advisor, talked with you and has attempted to contact you multiple times this week to followup. I left a voicemail and email for you today with my mobile number. You can call me direct any time day or evening. FOLLOW UP 2: It was a pleasure speaking with your husband yesterday and sorting things out. Per our discussion, Lauren will be reaching out to you to help you book Park City and assure a great stay. Thank you very much! FOLLOW UP 3: Tonie and Ed, we really enjoyed chatting with you this weekend! Lauren has you all set for Park City and will keep an eye on everything for you. Best wishes! Mike
RSampath
The property was not ready as the cleaning was not done. I had to wait for 3 hours for the property to be ready. It is not truly a 2 - bedroom apartment. king bed is in the loft which is considered as a room with no privacy. The beds in the 2nd bedroom was really bad. It gave me back pain so I had to sleep in the sofa. A/C was in the front, cool air did not reach the bedroom to make it pleasant to sleep in the night.
Robert a. K.
Everything promised was delivered !!! We could not ask for more !!!
Teresita Dela C.
Very nice rplace and the unit that where we stayed was clean and spacious.😀😀😒😒😒
Robert V.
A great experience!
Karin Z.
Have issues with where we stayed.