VacatiaReviews of vacatia.com

I am and owner at Grandview.I did extra vacations at The Berkley Las Vegas I rented 4 rooms. Dirty, not like the past.No maid service. Contacted Vacatia they just aquired Vacation Village, said they will be making improvments. I have stayed at Berkley 5 other times on exchange. So.... Disappointed this time.Not enough help at the desk, you call for clean towels they have no service to bring up to the room.Nothing was stocked toilet paper,towel paper,soapWe pay so much for maintenance, they need to improve these properties. To call Vacatia you wait on hold forever and the represenatives have no clue to answer questions. hope the do what they are promising but I don't think so.

I was woke up twice before 9.am and the staff could not speak English so could not explain to come back in a couple hours to do the cleaning. Now the first week on Wed I understood they wanted to get there work completed but we were staying in the unit we own for second week so on Sunday thought they would clean all other units first to allow new customers to get in early but no they came again before 9.am. I suggest you ask about cleaning times when we check in

The price wasn't bad. But there were alot of misrepresentation and fine prints that needs to be read carefully. They do give a 2% military discount. They show a early check in fee rate at $35, when in reality it is $85. There is a $20 a day resort fee. They do not honor their price match policy. This will be our last booking through this company. VRBO will be our 1st choice being that the same villas we rented was half the price a night through them.. Good luck

Could use a freshening up! Overall location and size of property were as advertised and more than adequate for a large group. Major complaint which I had with the house (and reason for low rating) was on overall cleanliness. Carpets were so filthy throughout (especially staircases and bedrooms) that was difficult to stomach walking on them. Also found condition of bathrooms to be less than appealing. Price point for the rental was great but old adage of getting what you pay for is very applicable here.

When we got there there was nothing but smart A$$ people behind the desk The woman in front of us was treated so badly because she's never stayed there before. The woman on the desk just rolled her eyes and talk to her like she was in idiot. There was no parking and it rain and the back parking lot flood and no one bothered to put up a sign or anything that says parking lot may flood. One of the cars got flood and all the front desk could say,"Not my problem." I was not too impressed with the whole experience!!

The rooms were great and wel furnished as long as you didn't need salt or pepper. The staff was even very friendly. However I had so many confrontations with dozens of unsupervised kids in the pools without any adults. Children and adults running and screaming and drinking in the parking lot till I security finally came and ran them inside. Even that didn't do any good for more than the one night and if security came around they would just be quiet till they left. There was one very large lady laying across the hood of a car and that car then drove her around the complex. There was another lady literally 50 feet from the entrance to the main building changing clothes wearing nothing but a tank top and no bottoms. My kids saw all this and there is very little you can do to explain that to kids. Like I said, the rooms were great and the staff was polite, but I would never expose my family to that environment again for our "family" vacation!

The stay was great until my last night. As I slept, I heard what sounded like a flood. I learned that there was a huge water leak in my closet. I called maintenance and he could not make the repair. The front desk offered to move me but I was traveling with my daughter who was special needs. After the initial whoosh sound of the water there was the never ending drip drop of the water hitting the safe in the closet. I got No sleep for an upcoming 14 hour drive and I called multiple times to request a call from the manager because I feel I am due some type of compensation but I have yet to hear from a manager. I am blasting this resort on Facebook.

The resort had an infestation of ants especially in the kitchen area. The bathroom had a few insects.