USTechSupportReviews of ustechsupport.com

The person on the phone was great

Tech was able to identify the problem quickly

Der angekündigte Rückruf kam wie vereinbart sehr pünktlich. Leider hatte ich aufgrund dringender Geschäfte nicht telefnieren. Der Supporter schickte mir ungefragt und unerwartet eine skr informative und hilfreiche Email. Sehr zufriedenstellend.

The technician was outstanding in his communication and service. He is a real asset to US Tech Support! Give him a promotion... NOW!

JAMIE WAS AWESOME....AND SO WAS THE FIRST GENTLEMAN THAT I SPOKE WITH...NOT SURE OF HIS NAME

Your company always does great things in keeping my computer safe and taking care of everything I need.

The tech support has always been great. However, the initial intake process to create a ticket is typically painful and unpleasant due to the agent always trying to update my subscription or sell me a new product. What if I were to call 5 times in a month for help? Am I going to get a sales presentation each time? Although I do not generally mind a quick sales presentation....the agents are always very persistant...to a fault. Today they told me that my subscription was about to expire and then when I asked them to tell me the expiration date, I found out it is 5 months away (certainly not "about to expire"). Plus the language the agent uses makes it sound like they cannot proceed with creating my ticket unless I take action on updating my subscription. Then when I agreed to consider the "offer" for updating my subscription (so they can email me the offer renewal), they want me to commit to a specific time when I will be updating. All of this is very frustrating when I, the customer, have a computer that is not working properly and I am in great need to be back up and running so I can do my work (on the computer) to earn a living. Having a pushy sales presentation when you are already feeling stressed by not being able to do your work makes for a bad mix. Suggestion: be mindful of how the customer may be feeling or what they are experiencing at the moment.

The customer rep Jamie Quinto! Very Kind and Helpful!