Rolie
A happy long timer of ATS and USTS.
I have been dealing with advanced tech support then US tech support for many years now and I have found the technicians excellent over that period of time. Today was excellent with Macky as always (I have dealt with him before). Easy to understand and teaches me a bit at the same time as fixing up my computer – I totally recommend him. You guys do everything well. I do have a little bit of a time wasting period when I book in – and they are only doing their job correctly – but they always try to get me to change to a yearly payment at very good savings and I always tell them no, that I am happy paying a monthly amount. The reason I am happy is that previously I did change to yearly and it was the worst thing that I ever did - because they totally stuffed things up and it cost me a lot of time to get things sorted out. A few people that I spoke to on the phone from 'billing' ended up being very rude and un-obliging. It would be good if you could put on my account a note to not ask me to change to yearly so that I don't have to go through that process every time I phone in. Since I've been booking online, (I used to phone in), it is a lot better and the last two times the agents were very respectful and ceased their trying to get me to convert to yearly after I said no.