U.S. CellularReviews of uscellular.com

This has been an ongoing issue. I changed to US Cellular to get a better rate on phone service. I started out on a plan with a hotspot. I got the hotspot because the store recommended it as an alternative to having full internet (I was unemployed at the time). They said I could stream movies. Nope. You can't. All it did was allow me to use my home computer to job search. I was also told I could set up auto pay, but neglected to tell me not with a credit card. If you use a credit card, you incur credit card fees. It has to be on a debit card. Then I changed my plan to the prepaid service. When I did that, I was told I did NOT owe anything on the old plan. Now I am fighting with US Cellular over that very fact. Regardless of the fact that I called customer service several times and was told 'everything looked fine' and I didn't owe anything to them, US Cellular sent me to collections. I went to the BBB to open a dialogue with US Cellular. They sent me a printed bill that had DO NOT PAY printed on it, then claimed I stated I COULD NOT pay a printed bill. This is bullshite. Now I have to go to a US Cellular store to try and pay a bill no one in customer service can find. The only good thing I can say is that US Cellular did pull that old account from collections to give me a chance to pay the bill. Just don't bother with them. If you have any issues, it will take literally months to resolve and US Cellular will find a way to charge you for their mistakes.

Edit: It's been a month since this review and still no cooperation from this company. Got the run around saying it takes 3 months for autopay to kick in. When I did that chat thing on their site I was told it would kick in for sure this month. Well guess what!!! It has NOT. Now they are saying to check tomorrow.... this is ridiculous. I started service for my daughter in March. I went in because the sign outside said 29.99. In April I started service for me. I then notice I’m being charged still for 39.99. So now being a month later….still 39.99 and I’m now getting a bill for $208 and change. So I went in and asked. We called billing. And the person on the other end said we have to wait for autopay to kick in. It’s been 3 months. I started autopay for my daughter and still nothing. It is their way of scamming ppl. And on top of that….I was not told of this, nor of any fees and the reasoning behind their delay for autopay. And Activation fee was also never mentioned. I am not a happy customer. And I should have listened to my friends and neighbors. And cell coverage sucks. I have no coverage at all in my house, where straight talk I did. Why did I leave ST?? I was stupid.

I pay these clowns US cellular a1599 a month for insurance they can't never seem to help you out to hang up the phone and act rude disrespectful the insurance company says you need to act after David like your criminal to get a phone set back out so buyer beware stay away from you I saw your when not recommend I give them a -100 if I could I can't help but I have tremors I tried to get the right thing done I tried to pay out of pocket and others saying oh you gotta go through the afternoon why don't you activate yourself out of business so that's the way you want to do business you don't want to help your customers then that's fine you have to not be in business

I am a customer, having subscribed to their Home Phone 2 years+ ago. Their service is unreliable as it goes out of service regularly here in Garret County MD. It s a wireless based service.. voice only.. to compete with traditional land line service provided by local telco. It is out of service now for 3 days and counting, several inquiries with US Cellular have been futile. This morning, at their local store, I inquired and was told they do not know when or if the service will be restored which is same response I received when filing a trouble order with their national customer support tea. the day before. The home phone service is vital many like me living in a predominantly rural area, it should be more reliable and when in a state of repair should update it's subscriber base routinely... they have no commitment to this customer base.

This is the very worst customer service on the planet. Pay 800 bucks for a phone an have it on their half ass service. They still refuse to unlock pos phone so I can get one that works. Boost would be better service than this. Us cellular ain't even American speaking. They can't understand cause no English in combination. I would fecomend a Walmart service before this joke of a service. Don't get it. It's a trap. You are nothing but money to these greedy Chinese speaking freeloaders.

Poor coverage. Always throttling back my data. They set up my cloud for me and didn’t include my photos so when my phone was lost I lost 2000 photos. Didn’t work right on vacation to Costa Rica when others phones worked. Customer for over 20 years and fed up.

The run around with customer service! Can't get through to manager. Service was set up incorrectly with store clerk. Somehow connected an old address of my Mother's and didn't set up auto pay so paper bill went to really old address, which makes no sense since I set up service with new DL & correct address. Have been trying to connect and when finally get rep the "supervisor has already declined" $ back to what shouldn't have been charged originally. So disappointed. Had great service with Sprint, had to switch when merge with T Mobile happened.

Service gets worser every month. Been a customer off and on for 10 years cause they’re the only ones who get reception at my house and I live in town. Neighbors have same issues so not the phone, It works good for few months then services start slowing down after that. Internet don’t load right call’s don’t ring. Even the phones themselves stop taking a charge. My iPhone is 6 months old and it’s freezing and glitching out already. I only do prepaid cause I know their workers are worthless at anything but taking ur money. I also think it’s stupid I gotta show ID to pay bill like Y would I care if someone paid my bill? Also I notice when I leave area I can’t get cell service so how’s that “nation wide service “ Even cheap azz tracfone allows that. Guess this is the new normal to be constantly buying junk only to replace it several months later