U.S. CellularReviews of uscellular.com

Poor customer service! Raised rates and no notice. When I inquired about rate change and notification they indicated that “is why you have a MyAccpunt”. After being a container since late 90s definitely going to switch to Verizon.

Sold down the creek I have been a US Cellular customer for years never had an issue. Then since they started talking US Cellular and T-Mobile merger what I have discovered is no merger but in fact US Cellular sold us down the creek. I'm not fully switched over yet but my service is totally trashed now and it wasn't the best before but I had no complaints. Now I got location issues can barely get a site to the road what's supposed to be 5G speed is a joke and totally trash. You look it T-Mobile's reviews on here and it's nothing but one Stars. I'm a prepaid customer I have to be switched over by June I don't know what I'm going to do.. I live alone in a rural setting and I have to have reliable service in case of emergency Thanks US Cellular for selling us all down the creek.

They shut down the u s cellular in my town without letting anyone know , and i've been going there 4 Months. And out of the blue , they just up and leave and shut down the whole thing I am not impressed that they took away. The one in belfast maine and not tell there customers

After 15 years with this company I am leaving. I have had to call them three times. Now my phone, no longer under contract a year ago, is locked to us cellular. So I cannot use the new service, US Mobile. From the moment I bought a new prepaid phone, at Walmart, things went wrong. After 13 years I had to close my account and open up a new one under the same service to use this phone and keep my number. All the while the reception gets worse and worse. Wow!

Much of the cellular industry is a scam upon the consumer. US Cellular from the very beginning tried to continuously up sell their product charge for everything and then did not even live up to their agreement from the start gate. It took numerous phone calls & a lot of wasted time to get very minimal satisfaction. Have been a customer for two years & had several problems with billing issues & connectivity. Unfortunately I live in a rural area & there is not really a choice of providers. I am not one to dislike businesses, but this company I have a real dislike for everything about what they do. Now they are part of T-Mobile and I can see it getting even worse.

I went to the Crescent City, Ca store and was treated very rudely by an employee.

They changed the billing date, when T Mobile took over, and I paid Decembers bill on 11/28 and today they say I'm overdue, so I paid Decembers AGAIN, on 12/29. Those of us in this house, are in our 70's. How about a senior citizens discount.

Used to love this company. I used to try and talk people into getting plans with this company. But this year the company seems to be going to shit in a handbasket and i'm not sure why. I upgraded my package a few months ago. Ever since then the nightmares have begun. Every 3 weeks my phone service goes out claiming.I owe them more money even though they just received payment anywhere from a day to several days prior. Then I get to spend several hours on the phone trying to get it fixed. They look into my record, they see my Bill's paid. But yet my service is suspended for unknown reasons.Somehow they magically make the signal reconnect. Now how they do not know that it's been paid prior to somebody looking at it.I don't understand they have no problem taking it out of my account every month on auto pay. So if you get the upgrade package,or just any plan expect that every few weeks you're gonna be without service for several hours ( No calls in no calls out , except to pay a bill that you already paid)and you're gonna waste a few hours calling them to get rehook back up for nothing over and over.It seems to be every three weeks almost on schedule. Save yourself don't go through the headache. Find somebody that's stable in their company.Cause obviously this once having issues.