U.S. CellularReviews of uscellular.com

They hate to give refunds on cancelled services. Do not pay in advance with this company.

I would give no stars but it’s not an options. These people are absolutely crooks and strongly recommend everyone to go somewhere else

Us cellular has the worst customer service in the whole universe. They need more verbal communication with the consumer. They need to let you know if you are in contract and let you know what you are signing. And also let you know that are you are buying their router for the internet and also letting you know that you are paying all other fees that are involved. They need to let you know that there is a early determination fee on the internet router and how much it costs instead of keeping it to themselves and not letting the customer know anything without verbal communication what are we suppose to do. Thats why the customer gets upset with the Us cellular. Lacking communication with your customers. Employees need to better trained. Us cellular are dirty people and very underminded. Cooperate must teach managers to let employees know not to let the consumer know what other fees are involved. Very dirty company. As soon as my contract is up with them i will be changing companies. Blessings to all that like Us cellular I wish you the best with them. They are dirty crooks.

You say you can get a free phone but you can't unless you change your plan and spend more money

Been with US Cellular since 1992, great service, excellent support, never lost calls, recommended them to everyone - even my company owned 60+ phones. Two or so years ago, we began dropping calls, on hold for 15 - 20 minutes to get assistance and even if you get persons name, no one ever seems to know them or will apologize that the "last" person misinformed us. Store in our small town was like going to the bar with untidy employees, slinging profanity to each other and too lazy to get off their chairs to help - could be why there were so many changes. Ultimately, US Cellular no longer paid for two towers near our house so no service whatsoever. Called to complain, given the runaround so finally called to find out what I owed on my phones and was told I could upgrade for $0 (lease was their way around a contract). I moved to another carrier and received a bill from USCellular that I owed almost $2000 for 2 phones that I was "leasing" after I was told $0 - whoops representative must have been mistaken. When porting my phones, usually cell companies inform each other if there are balances before the porting - NOT US Cellular. Tried to compromise with them but to no avail - too bad, you just owe the bill. I will now feel free to call what a good company use to be is now - a sinking ship, untrustworthy, unreliable and downright misleading. SHAME on US Cellular!

This is the WORST service I have ever been provided! I moved to US Cellular because it was supposed to be great and cheaper than my initial provider. The router was sent with absolutely NO set up instructions. When calling into their customer service, every time I requested IT support, I was routed to Finance. The routed me back to IT support and have 5 disconnection calls, I gave up. I set aside to send back. I learned they activated the service automatically, with out my knowledge. After being stuck with a bill for 2 months, I finally got someone on the phone to help set up the router. There were no instructions available online either. After 24 hours of service, I had every work call dropped due to "problems with network" my streaming devices buffered ever 30 second and I wasn't even able to get gif (smallest data requirement, through text messages when on wifi. When I called to cancel since the service did not work, I was told that I had to pay the full price for the device, even though they admitted the device was defective. My only option was to replace the device and be stuck with service that was not adequate for me to do my job. The refused under ANY circumstance to allow me to return the device and cancel, even though the service and device did not work. This is a total scam! What company forces people to pay for something they doesn't work!!!! Lack of integrity is an understatement Stay far far far away. Customer service also refused to escalate. I had to returned to the corporate office, in person.

I am homebound and use a fire stick to stream and use the internet. Anyone who is home bound knows it is lonely and you need something or go crazy. Well I switched to us cellular's internet cause I was told it was so good. You only get a small amount of high speed and then they slow you down to a snail's pace for over a week of the month. It is not a good thing. I highly recommend you go elsewhere. Their's is not worth any amount of money. And to top it off if you are over 15 days on their equipment they charge you $340.20 to pay it off.

Requiring payment for equipment they failed to support. Home internet service that had more unusable down time than operation. Tech Support that claimed the service area they approved in advance is now unobtainable and recommend seeking service elsewhere.