U.S. CellularReviews of uscellular.com

We added an international plan to allow us to access the internet and at least contact each other while in europe. Ninety percent of the time we were unable to access ce service exceot in a rate occasion or when we were connected to wifi. We then get a bill for over 200 dollars more than what we were expecting because they claim we went over our usage. We never received a notification that we were out of data on the plan we wasted 35 per line on until we got back into the US, at the end of our trip. DON'T BUY THE MONTHLY INTERNATIONAL PLAN! IT WILL NOT BE ENOUGH FOR YOUR DATA.THEY ONLY OFFERED US A 75 COURTESY CREDIT. NOT ENOUGH.

I've used a Trac phone for 12 years. Overall I was very happy. I was having service issues when I traveled away. I switched to us cellular and now I get even worse service locally!!! Disgusted!

My parents had been with this company for a very long time. Recently they were forced to upgrade to the 4g-5g service which ment new phones. First off I want to add no one told them this. They did not receive warning ahead of time which could have ment they would have lost phone service and not known why and had no way to call out. I have been trying to help them save money on bills so I took over. They were offered FREE new phones. Mind you my dad had a flip phone, he's never touched a computer in his life. They went into the local store in Clearlake CA and were given the Samsung Galaxy a14. On top of that what was supposed to be FREE phones ended with my parents being charged and talked into $200 worth of accessories they didn't need and signed up for device protection with a reoccurring monthly charge for 2 phones. Let me say, these phones didn't come with complete chargers, they were charged for 2 wall plugs @19.99, they were charged $50 each for phone cases! $50, each! You can get phones cases online for $10-15. Cords with the plug for the same price. The monthly charge that they had no idea about when asked was $14.99 on top of their monthly phone service. I feel like the employee saw 2 older folks, one with a flip phone and saw a way to make some money. I was beyond upset and promptly started looking for another carrier and new phones. The ones they were given were too complicated my dad could barely answer the phone. I was even having trouble with some aspects. We finally got them set up with Lively. They offer very user friendly smartphones for seniors called the Jitterbug 3. Very easy to read, easy instructions and my dad even sent his first text message! Overall I am very disappointed in US Cellular for taking advantage of older folks and the employees should let people know they can save money on accessories online. $50 for a phone case is robbery. Please be diligent if you are helping your older family members, phone companies are out to make a quick buck off them.

So unprofessional talked to 3 different agent that told me about the same promotion I could have ordered it online I think but I chose to go instore when I got to the store they looked at me like I was crazy but it was in the notes so they scrambled around on and out the back room on in off the phone after about a hour in a half they were like alls we can do is give u 400 off a phone have u that I was told I qualified for up to 1200 off a phone needless to say I left the place upset then what ever they put on the notes the next couple times I called customer service they were rude and un able to give me a straight awnser in trying to get someone from corporate on the phone forget about it u can't find a number email nothing to help me out bottom line I wasted about 6 hours of my life for a unappreciated company its no wonder they lost 50k customers in 2 months me in my family got 5 lines with them not any more about to go to Verizon... don't go to uscellular they do not value there customers

This internet is horrible they have a data cap on the usage the slow your internet down during the month after you have reached their data cap no way to upgrade I was told just deal with it until the 14th and then they will speed the internet back up horrible internet service

I would leave 0 stars bc that’s what they deserve! We have paid more in one month for cell phone service that is crap (calls always dropped or just searching for service everywhere) then all our bills added up together!! What a joke this phone company is there marketing strategy should be “we sell lies for your hard earned money” the manager in the store promised us a promotion playbook that was $82 a month and for three months it has been over $700 and 2 months over $500 we have called and called been put on hold had our service disconnected the reconnect for a day just to have it turned back off then we were told to just pay it one more month then it will be taken down to $363 for one month then $232 following… why would we believe that when all we have been told is LIES ! Do NOT USE THIS PHONE SERVICE

US. Cellular service is expensive but it works well. The issue here is they are a third party vendor for cell phones. They sell them and provide support. However, when it's a warranty situation you have to deal with manufacturer. In this case Google. When contacting Google I was informed that because it was sold by 3rd party retailer it is not covered under warranty. 1 year from date of purchase all phones are under warranty according to US Cellular but they won't support you. They tell you place an insurance claim. Then you have to pay a $200 deductible to get a defective phone warranty. This is wrong in so many ways. Leading up to this it was 3 calls to us cellular at least 30 minutes per call. Then several calls to Google to resolve what should be warranty issue. This was over a 5 day window of time. Consider these devices are necessary these days for personal stuff and life. Our lives stop because of this. My advice after talking with the phone manufacturer is to never buy a cell phone via the cell service ever. Buy the phone direct from manufacturer. Then you have warranty and professional support. US Cellular needs to be sure for false representation of warranty claims. They need a separate lawsuit for insurance fraud for warranty claims.

They do not care about their customers. They actually told me that over the phone.