U.S. CellularReviews of uscellular.com

So, I changed my pre-paid plan at the Ellsworth, ME store to the Everyday Basic plan in late July 2023 and was assured by the store associate in Canada it would work for an upcoming trip to Canada. This plan is also listed on their website as working in Canada. I got to Canada and lo and behold, it didn't work! I was able to contact an associate who assured me for an extra $10, it would work. OK fine, and it did work. It seems there is deceptive advertising taking place here.

I check my bank statement daily. On 08/03/23 there were two ACH Transactions, one right after the other to US Cellular for $218.30. I immediately called customer service, I went back and forth with the Rep. He was talking in circles, up one way and down another. It was exasperating and confusing. He said it would be three weeks before they could send me a check. He said, "You might as well apply it to your next bill". I finally relented. I'm an old man. I'm recovering from a brain injury. It's easy for me to be confused. I live on Social Security. My budget is tight, to the penny. They were able to remove the $218.30 in seconds, but it would take 3 weeks to SEND a CHECK. In what world does this make sense?

I bought this "pandemic components" phone through cellular. This is the 3rd Samsung I've owned and by far the most worthless phone I've ever owned. Day one this phone has connection issues with BT, WiFi etc. The screen can't handle processing photos, apps lock up, while in Portland or I had NO SERVICE for a week as it tried switching between 5g/4g. I can't listen to music without interruption, certain apps make it crash, and Mostly the Camera can't focus and I've missed important calls and zoom meetings because of this. I sent it in and had it back in a week with only a software upgrade. My S10 handle all of this flawlessly. I'm taking this to the point where Samsung/US cellular are going to pay for the therapy and Physiatrist appointments I couldn't connect too. I used to praise Samsung but now you've lost a large family of Samsung loyalists. Why? Because you are not accountable to your customers. This is how you loose them. Good luck with US cellulars 10 different billing reminders after the fact. They're rude and frankly don't care about you or if you can actually use your phone. 20+ years of cellphone usage and US cellular was the WORST experience I've ever had. Stay away!!!!!

The cellular data service is spotty at best and I made my first payment and it never actually went to my account they lost my $100 payment and threatened to suspend my service because THEY screwed up! I had better service with TextNow, and it only cost me $1 if I wanted their premium service, but their basic plan is free. I seriously would NOT recommend U.S. Cellular if they were the last company on planet Earth

I rarely have any trouble with my phones with US Cellular. but when I do they have limited methods to get help. particularly if your phones are not working there is no way to contact them to get any assistance. [ the 'chat' button on the web site does not work ] as such having a minimal support system is like no support at all. I have no way to contact them because my phone is broken and I need to call them to get my phone fixed. I could go to the store but I should not have to and right now I cannot make that trip.

after 6 years of using this company's service, I'm more than ready to move out, you can get better services with Verizon for half of the price, customer service is at the bottom of all the companies I had to deal with it there only interest is to sell you the most expensive cellphone they have. Do yourself a favor and avoid this company at all cost.

Absolute garbage. I'm paying for a device and a service that is unusable. Installed the US cellular Inseego router in a vacation home and it worked the day I installed it. Just as I passed the 15 day trial period the download speeds dropped to .3 Mbps. I have called and called and they tell me there is nothing they can do. Now I am paying for a service that I can't use and am stuck with it. The router has 2 bars and I get upload speeds of about 3 to 4 Mbps. The service is terrible and the customer service is even worse. I am forced to use my Verizon phone's hot spot which works amazing but is li.it3d to 50 gb per month. Get your act together US Cellular.

I've been with US Cellular for almost 20 yrs. Until recently they have always stood to their word with conversations concerning my monthly rates. I have reduced the number of lines, and it seems as though they have an amount they want to charge me monthly, and my bill is going to stay the same regardless of any changes. My service is horrible. and I have a problem dropping calls. As soon as my overpriced phone finally gets paid for, my ability to call gets worse. I have a couple more payments on my phone, and when its paid for, I'm changing carriers !