USA Service DogsReviews of usaservicedogs.org

Response from USA Service DogsSep 10, 2021

Hi Jenn, Thankyou for trustingus with your dog's registration and sorry to hear that youo are having some issues with your apartment complex. The law is clear under the Fair Housing Act. Valid service animals are not considered pets and thus are exempt from standard pet policies like extra pet fees or weight and size restrictions, or a no pets policy. All that is required by the ADA is verbal assurance that your dog is a service dog on top of any registration. In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person's disability. If they are still denying your dog, kindly reach out to the Housing Authority- HUD ( 800-225- 5345) as they handle housing issues for service animals. If you need further assistance with the registraion itself, you may reach us at 888-656-DOGS(3647) or by email through [email protected]. You may also visit the website and tap or click the help icon in the bottom right of the screen to get someone through chat.

Response from USA Service DogsSep 8, 2021

Hi Michelle, We are sorry to hear that this did not apply to you. We do offer a 14-Day Money-Back Guarantee. If you’re are not satisfied with your order let us know and we’ll do our best to resolve your issue. If we can’t resolve your issue, please let us know within 14 days of receiving your items and a full refund will be processed. Please ship all items in your order back to our office. We can’t process a refund until all items have been returned. We do accept partial refunds. Please contact our support team if you wish to return a portion of your order. Simply let us know by calling us at 888-656-DOGS (3647) with your order number or the registration ID number of your dog. You may also each us by email through [email protected]. You may also visit the website and tap or click the help icon in the bottom right of the screen to get someone through chat. Thank you and we look forward to hearing from you.