USA Service Dogs Reviews | Read Customer Reviews of usaservicedogs.org

USA Service Dogs Reviews | Read Customer Reviews of usaservicedogs.org

USA Service Dogs reviews

Showing 45 reviews with 3 stars · Clear filters

Mitch
Oct 1, 2026
I thought it was going to service dog…
I thought it was going to service dog on the harness.
Response from USA Service DogsOct 2, 2026
Hi Mitch, It was great briefly speaking with you, We will mail out the velcro patches as quickily as possible. Should you require further assistance, please do not hesitate to contact us through the following channels: • Phone: 888-656-DOGS (3647) • Email: [email protected] • Live Chat: Via the help button on the bottom right side of our website Our friendly support staff is available to answer your questions, assist with existing orders, or help you place new orders during our regular hours of operation: • Monday - Friday: 9am - 8pm EST • Weekends: 9am - 6pm EST
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Buck
Aug 4, 2026
airplane
I purchase this service in order to take my dog on an airplane. DOT now says support dogs are not allowed. I would think USA Service dog would tell customers this.
Response from USA Service DogsAug 5, 2026
Hi there, We apologize and sorry to hear that you did not find this information on the webistes Frequently Asked page at https://usaservicedogs.org/faq. Should you need assisatnce with your dog's registration, please let us know adn we will be more than happy to help through the following channels: • Phone: 888-656-DOGS (3647) • Email: [email protected] • Live Chat: Via the help button on the bottom right side of our website Our friendly support staff is available to answer your questions, assist with existing orders, or help you place new orders during our regular hours of operation: • Monday - Friday: 9am - 8pm EST • Weekends: 9am - 6pm EST
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Michael H.
Apr 28, 2026
The service was helpful but…
The service was helpful but unfortunately a lot of place for housing or apartments do not accept the information. We're still using it and extra papworks from doctors to show proof.
Response from USA Service DogsApr 28, 2026
Hi MIchael, We are truly sorry and as stipulated on the website, Emotional Support Dogs do not need to be trained for anything specific (although they are expected to be well-behaved). We advise you to obtain and carry a letter from a therapist or physician regarding your need for an emotional support dog because places you maybe moving to may ask to see that in addition to any registration documents. For privacy reasons we do not ask you to send us this letter. If you do not have a local therapist who can issue you this letter, we do work with several therapists who can evaluate you by phone and issue you an ESA letter if deemed appropriate. The cost for this service is currently $149 and we can usually schedule the ESA consultation for the next business day (though not guaranteed). Should you be interested or require further assistance, please do not hesitate to contact us through the following channels: • Phone: 888-656-DOGS (3647) • Email: [email protected] • Live Chat: Via the help button on the bottom right side of our website Our friendly support staff is available to answer your questions, assist with existing orders, or help you place new orders during our regular hours of operation: • Monday - Friday: 9am - 8pm EST • Weekends: 9am - 6pm EST Thank you.
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Consumer
Oct 8, 2025
Did receive documents!
No issues ordering it receiving documentation for my dog! It came immediately, I chose the email option.
Response from USA Service DogsJan 12, 2026
Hi there, We are sorry to hear that you are not fully satisfied with the registration service and wanted to get more insights on how to make your 3 star rating into a 5 star rating. You may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Our friendly support staff is available to answer your questions as well as help with existing orders or placing new orders. Regular hours of operation are as follows: Monday - Friday, 9am - 8pm EST and on weekends, 9am - 6pm EST. Thank you.
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LuDina B.
Aug 25, 2025
Review for Emotional service dogs
I guess the company end was great but because it is so easy to get emotional service dog vest and papers no one homers them as service dogs
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Darin H.
Jul 2, 2024
Good product/bad shipping
I like that everything came as advertised. I don't like that I ordered expedited shipping and it took 5 days to receive my order.
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PMW
Feb 15, 2024
Fast delivery but no clarity on order
The fast delivery was nice. But the lack of clarity when ordering was upsetting. There's no chance of checking spelling or anything else because they don't provide a sample of what you're getting.
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Paula B.
May 12, 2022
I felt the service was overpriced and a…
I felt the service was overpriced and a very cheap ID badge. I went ahead and purchased another one elsewhere with much better quality and a third of the price.
Response from USA Service DogsMay 12, 2022
Hi Paula, We are sorry to hear that you are not fully satisfied with the current 30% off pricing and that the item you purchased was not to your satisfaction. As stipulated on the website, we offer a 14-Day Money-Back Guarantee If you’re are not satisfied with your order let us know and we’ll do our best to resolve your issue. If we can’t resolve your issue, please let us know within 14 days of receiving your items and a full refund will be processed. Please ship all items in your order back to our office. We can’t process a refund until all items have been returned. We do accept partial refunds. Please contact our support team if you wish to return a portion of your order. We have tried reaching out to you but it seems you are unavailable at the time but you may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Thank you and we look forward to hearing from you.
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