UsaleatherjacketsReviews of usaleatherjackets.com

USA Leather Jackets is a great company with great customer service. I ordered a gift for Christmas and had an issue with the size. They took care of it with ease. Thank you for the great experience!

The jacket I ordered was poor quality and smelled awful. I followed their instructions for a free return as advertised on their site. They will not respond and send me the instructions to actually return the jacket.

Worst customer service! I placed an order for my husband for Christmas. Not only was the item late, it was to small, too short and poor quality! I contacted customer service only to be told to keep the item, they will not refund me in full but said they will give a 25% refund and a $30.00 coupon towards a future order. I will never order from this company again! Please don't get scammed like I did! Do not order from this seller they are fraudulent and misleading!!

I ordered 3 jackets for my fiancé and father in law, they loved them, customer service was amazing resolving an issue I had with one of the jackets, they were very fast, positively and very helpful helping me with everything, I will be definitely ordering more from USlatherJackets 😄😊

I placed an order on December 4th and it never updated past “Placed Order with Vendor”. They wasted no time processing my payment. I kept emailing asking for the status and it seemed like the responses were not actual people. Just kept telling me that it’s scheduled to ship in 1-2 days. Finally on December 19th I asked them to cancel the order as it became apparent it was never going to ship. I had to scramble to find another Christmas gift in time. Terrible experience

I ordered a jacket from USA Leather Jackets/PrimeJacket and had a very disappointing experience. The first jacket arrived too small, and I paid an additional $30 for an exchange. The replacement jacket arrived with a major defect — it said “LINOS” instead of “Lions.” The company acknowledged the issue and promised a full refund, but repeatedly told me they would only issue it if I closed my credit card dispute first. I did not feel safe doing that. Because of their delays and the defective replacement, I am now outside their 30‑day return window and left with two unusable jackets. I have filed a formal complaint with my credit card issuer and the CFPB.

I have been waiting for 10 days any updates, i payed over 250$ for 2 jackets that i require before Dec 20 and i tried many times to contact the costumer service without solution. I don't recommend it, i will have to start a claim with my bank to get a refund because the costumer service never contacted me back and never got a tracking number. Reading the reviews over here makes me regret to buy in this store

I made a mistake on an order and they reached out to confirm whether or not the order was correct. Thank goodness they did because it was not correct. I really appreciate their attention to detail and the promptness and politeness of their communication.