UsaleatherjacketsReviews of usaleatherjackets.com

Great customer service. Ordered a jacket and the size didn’t fit quite right. They were very responsive and made sure that I got the jacket that fit correctly. Thank you again

I am very please with the product and service provided by USA Leather Jackets. All communication with them was handled wonderfully. I received a fast response to my email inquiry and they were informative, helpful and very friendly. They remained in communication until my request was fulfilled and even followed up with me to assure I was satisfied. I highly recommend them and will be buying from them again because of their great products and great customer service.

They were great at customer service and assisted me with my order when asked. I absolutely loved the jacket they sent me! I would order again in a heartbeat!

Do not purchase from this company. I placed my order on September 7 and did not receive it until October 2. When the jacket arrived, it did not match what was advertised on the company’s website. I contacted the company and requested a full refund and a prepaid return label. Instead, they continue to offer discounts for me to keep the jacket. I do not want a discount on an item I did not agree to purchase...I want to return it for a full refund, including shipping. The delay was frustrating, but the way they have handled the issue has been more disappointing. Based on my experience, I would not recommend this company.

We ordered fun Spider-Man suit for my son’s senior homecoming as the senior boys wear silly suits. First it took over 2 weeks to get the suit. When it arrived and my son went to try it on it did fit him well which I wa excited about. It was $139 for pants and a jacket but felt very cheaply made. Immediately we recognize the zipper doesn’t work properly. It’s not aligned correctly so when you zip it up the zipper just splits back open. Immediately (within an hour or two of delivery) emailed asking if there was anyway to expedite a new pair of pants (event us in 10 days). I was told they could do that for $50 ($30 exchange fee and $20 expedited shipping). What!? I get a defective product and you want me to pay nearly half of what the entire suit cost to get a pair of pants with a workable zipper. No thanks. We’ll figure it out with someone locally. So while their customer service team is responsive that’s the only positive I can say. They are not helpful and will not stand behind their products. Not a company I would recommend at all! Try somewhere else.

Their customer service truly is wonderful. I know shipping can take some time, but you really are getting quality when you order one of these jackets. I initially ordered the wrong size and ended up having to do an exchange. They were incredibly responsive with their emails and did a great job explaining the exchange process. Now I have my jacket and absolutely love it.

Customer service and communication were great. They were very responsive!

After receiving my wife's coat we realized that it was to small for her. I contacted customer service and they were extremely helpful. Very quick email response and shipped her new coat the next day. I was so impressed that I placed another for the matching men's coat for myself.