UsaleatherjacketsReviews of usaleatherjackets.com

Pros and Cons. Firstly, I broke one of my rules. Do not purchase a product that only shows a picture from the show and not the actual product. When I got the jacket, I was excited. It came in a reasonable amount of time. A little longer than I wanted, but all things considering, not bad. I pulled the jacket out of the packaging and put it on... or rather tried. I purchased a 3 XL, which is what would fit me. It did not. I could not get it over my shoulders. I pulled it off and looked at the tag. it indeed said 3 XL. That is when I noticed what looked like a "snot" mark on it, as if someone sneezed on it. Very upset I emailed USA LEATHER JACKETS. The email was very polite and asked me to check the measurements (which I did and it was correct) and send pictures. I was honestly a little slow at getting the pictures to them. I said, I will get them pics and I want a full refund. I got an email I think the next day saying they really need the pics. Also that they had spoken to the manager about the situation. I was welcome to keep the jacket or they will send the return slip. And I will get 70% refund. At this point I am SUPER angry. I run a Star Trek Club of about 1500 members, and they are all connected. I was going to recommend them as a cool source for a new jacket. At this point, I would recommend that the entire STAR TREK community of fans stay away from this vendor. I looked up the return policy and found no mention of 70% refund. This would imply a FULL refund. I emailed them back with pics. When taking the pictures, I found chock lines on the jacket, where they had measured the cut out panels on the arms and shoulders. Full Refund! I am so incredibly angry. I want a refund AND the return label. So how come I am giving this a 3 star and not a 1 star? The emails changed. I am now being promised a full refund. A discount on the next purchase. AND they are going to send the return label. Taking a breathe. I have worked customer service my entire adult life. These situations can not be easy. Who knows what misunderstanding happened in the office? Instead of simply bashing these folks, I want to give the benefit of the doubt. One bad product. I do see some good reviews here. Maybe I can give them a second chance. Once my refund is processed, perhaps I reorder, or order the other STAR TREK jacket they had here. If that order goes south... then I pull out the teeth. I loved it when customers gave me a second chance to wow them. And I love it even more when customers who I disappointed become my advocate. So I would love to be this companies advocate. IF... they get me my refund, get me the return label and give me the promised discounts on the next purchase.... it will go a LONG way to renew my faith in online purchases.

I blame myself for this, as some standard cuts in my size has this problem too. I lift weights, so I couldn't get my arms through the sleeves. Even trying to get it on, it immediately felt like it wouldn't fit across my chest. If I could get my arms through the sleeves, I'd worry about ripping the back like the Hulk first time I move my shoulders. In the past when ordering cosplay clothes, I've gotten custom sizes based on measurements from a tailor. If you're big / athletic / other than a slim build, I strongly recommend going up a size or getting a custom order. Very nice jacket though.

The only negative/ complaint that I have was my mistake, and NOT the fault of the company. My jacket was to small , it was as I ordered it,and they did verify measurements during order confirmation. But I still ordered it to tight. It fits snug when I put it on but to tight to lift my arms.I have a broad back and shoulders,also forgot to up size for clothing worn under the jacket. The jacket itself is Awesome looking, seems well made and definitely worth the money. Just have someone with experience take your measurements and remember,its a fall winter jacket, you want room for a sweater or sweatshirt under it.

I was definitely worried about this website, and even still, I don't believe it is what is advertised. I ordered a product and for some reason had an urge to see if this website was legit; unfortunately it was after I already bought the product. I saw the bad reviews on here and tried to get ahold of them from their website number and from the number the bank gave me. No answer, no indication of a business. The Chicago address does not exist. When I was charged, my bank showed I was charged twice which worried me. Thankfully, they removed the second charge but it was charged to PK Fashion, which is located in Pakistan. I was a little worried, but there was nothing I could do about it and even the negative reviews said they received their product. So I waited and did not try to bother the company before it was necessary and finally, my jacket that I ordered did arrive. It is a little large, despite saying on the tag it is a small, but I also ordered a men's jacket and I am a woman. I don't remember if there is an option for xs, but I would definitely recommended sizing down. Overall though, my product is actually what I ordered and I am happy with the product. So I would recommend giving it time and patience and not bugging the company in which case they may start a problem with you, and sizing down.