UsaleatherjacketsReviews of usaleatherjackets.com

They talked me into doing a 2 minute survey....they told me to keep the jacket and would give me my full refund like I asked of ....I still haven't got my refund they're messy and said it would be 48hrs and that it was still processing the coat was purchased for my mother it was to small and now no more answers to my emails about my money when I kicked out enough money on my purchase do not order from them I'm stuck with a jacket my mom couldn't where on her special day while they're money hungry holding my refund and yes I told them I frustrated about my money poor customer service no satisfaction for me ...

This is a great company. I asked for a custom request for my 4 year old son and they were very responsive and helped me through what they need. On top of that the custom jacket arrived fast. Best of all, the quality is unmatched. Excellent quality. I couldn’t have had a better experience!

Had some concerns with the measurement request. It showed a picture of a jacket and I wasn’t sure if I needed to measure with or without a jacket on. I emailed the company and they got right back to me. I played phone tag a few times with a guy that may be based out of Pakistan…not sure, but there was quite a language barrier. He was super cool and did his best to keep me informed on where they were in the process of making and shipping the coat. He sent me pictures with the measurements using a tape measure across the jacket. I was Leary after I made my purchase, but the coat showed up super fast and was of nice quality when I got it. I have a suit coming next week, I will update later on that one.

I blame myself for this, as some standard cuts in my size has this problem too. I lift weights, so I couldn't get my arms through the sleeves. Even trying to get it on, it immediately felt like it wouldn't fit across my chest. If I could get my arms through the sleeves, I'd worry about ripping the back like the Hulk first time I move my shoulders. In the past when ordering cosplay clothes, I've gotten custom sizes based on measurements from a tailor. If you're big / athletic / other than a slim build, I strongly recommend going up a size or getting a custom order. Very nice jacket though.

First time using the Site, but 1st class all the way. Will definitely shop here again. Product is amazing and quality is superb! Delivered very fast too. Wonderful customer experience from start to end!!! Thank you!

I recently bought a jacket for my brothers upcoming Halloween costume. The jacket was just a little small/too tight in his regular size. I reached out to customer service to return it for a bigger size. The level of customer service provided by Deborah of their team was exceptional. She was friendly, prompt, professional and even provided a measurement guide to assist us. That guide helped us alot and now the new jacket fits perfectly! It was a great customer experience. We will definitely order again. Stephine

This purchase was intended to be a surprise for my husband. A couple days after ordering I received an email requesting about 16 different measurements! I had no idea this suit was going to be as tailored as it was. Unfortunately, having him measured would have blown my surprise, so I had to get him something else, cancel the order, and request a refund. Deborah, the Customer Care Agent made the process seamless and promptly canceled the order. I can’t wait to come back and purchase this suit! It’s going to fit like a glove and I know my husband will love it.

I wanted to return or exchange a jacket and was worried that the process would be tedious or not a great process. Turns out they were very courteous and made the whole process simple and easy to do