SuperSmart USAReviews of us.supersmart.com

Response from SuperSmart USAApr 27, 2024

Here's a suggested reply to the Trustpilot review about the auto-ship issue for SuperSmart: Dear Charles, Thank you for reaching out to us with your concern. We apologize for any confusion caused by our auto-ship program and the emails you received. It's important to us that our services are clear and meet your needs. We would like to resolve this issue promptly and ensure that your auto-ship settings are adjusted to your satisfaction. Please contact us directly at [email protected] so we can verify the status of your account and make any necessary changes to prevent future unwanted shipments. Additionally, we will review our communication process to make it more straightforward and helpful for our customers. Your feedback is invaluable in helping us improve. Thank you for your patience and for bringing this to our attention. We look forward to making things right. Warm regards, Customer Service Team, SuperSmart

Response from SuperSmart USAApr 21, 2024

Dear Chris, Thank you for your feedback, and we sincerely apologize for the delay in your order's delivery and for our premature request for a review. We understand that receiving your products on time is important, and we are looking into the status of your shipment with USPS to ensure it reaches you as soon as possible. We are tracking your order https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabel=9400111206210193029359, and we recommend you do the same for real-time updates. In the meantime, our customer service team is available to assist you with any further concerns or to provide updates as they come. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this matter. Please feel free to reach out directly if there is anything else we can do for you. Warm regards, Ben Customer Service Team, SuperSmart

Response from SuperSmart USAApr 20, 2024

Dear customer, Thank you for taking the time to share your feedback with us. We are sorry to hear that you encountered issues with the accuracy of the information provided. We strive to ensure that all information is correct and helpful, and we apologize for any inconvenience this may have caused. Could you please provide us with more details about the specific information that was inaccurate? This will help us to address the issue promptly and improve our services. You can contact us directly at [email protected]. We value your input and are committed to improving. Thank you again for bringing this to our attention. Warm regards, Customer Service Team, SuperSmart