SuperSmart USAReviews of us.supersmart.com

Response from SuperSmart USAOct 13, 2026

Dear Margaret, Thank you for being a loyal customer and for your kind words about our products. We sincerely apologize for the confusion regarding the discounted prices displayed on our website. We understand your concerns and will use your valuable feedback to improve our website and provide a clearer shopping experience. We are also very sorry for the shipping delay. Unfortunately, USPS is experiencing delays with your package, and we are sorry for the inconvenience. You can follow its progress here: https://tools.usps.com/tracking/9400150105800129439683 We truly appreciate your patience, understanding, and continued trust in SuperSmart. If your package has not arrived by Monday, please don't hesitate to contact our customer service team at [email protected] or by phone at +1 (786) 522-3907. We will be happy to assist you further. Kind regards, The SuperSmart Team

Response from SuperSmart USAAug 10, 2026

Hi Frank, thank you for such thoughtful and detailed feedback. This is genuinely helpful. You have raised a completely fair point. A pre-shipment notice a few days before your subscription processes, giving you the chance to adjust or skip a delivery, is exactly the kind of proactive communication customers should expect, and a delivery confirmation afterward as well. You are right that this is a gap, and it is one we are actively working to improve as we build out our subscription program. In the meantime, we do not want you to be stuck with product you may not need, especially with your medical tests coming up. Please reach out to us at [email protected] and we will be glad to help you pause, reschedule, or adjust your upcoming subscription orders, and assist with this most recent one if needed. We really appreciate you taking the time to help us do better. The SuperSmart Team

Response from SuperSmart USAMar 31, 2025

Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you experienced when placing your recent order and for any confusion caused by the incorrect location error. We are pleased that our customer service representative was able to assist you quickly and efficiently. Your order was delivered on March 28th by USPS in or at your mailbox. You can track and confirm this delivery here: https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabel=9400111206211261428067 Your satisfaction is very important to us, and we value your loyalty. Please rest assured that we are taking steps to resolve the technical issue you encountered to prevent any recurrence. If you need any further assistance or have any additional questions, please don't hesitate to contact our customer service team again. We're here to help. Thank you for your understanding and continued support.

Response from SuperSmart USAMar 27, 2025

Hi Mounia, Thank you for your feedback and for trying SuperSmart. We sincerely apologize for the short expiration date on the supplement you purchased. Your satisfaction is very important to us, and we'd like to resolve this promptly. Please contact our customer support directly. We appreciate your understanding and hope to serve you better in future orders. Best regards, SuperSmart Team

Response from SuperSmart USAFeb 27, 2025

Dear James, Thank you for your feedback! We’re glad to hear that you find SuperSmart a great place to shop for specialty and hard-to-find nutraceuticals. We strive to offer the highest quality supplements, and while we understand pricing can sometimes be a concern, we regularly run promotions and offer discounts through our loyalty program and newsletter. We truly appreciate your support and hope to continue serving you. If you ever have any questions or need assistance, feel free to reach out! Best regards, Customer Service Team, SuperSmart

Response from SuperSmart USAOct 9, 2024

Dear Lee, Thank you for your feedback, and we appreciate your recent purchase of the C8 MCT oil. We hope you’re satisfied with the quality of the product. I sincerely apologize for the inconvenience you experienced when trying to reach our customer service. We understand how important it is to provide responsive support. We are working on improving our phone availability to ensure that our customers can get assistance when they need it. In the meantime, please feel free to reach out to us via email at [email protected], and we’ll be happy to assist you with any questions or concerns. Thank you again for your feedback, and we hope to serve you better in the future. Best regards, Customer Service Team SuperSmart

Response from SuperSmart USASep 24, 2024

Dear William, Thank you for sharing your feedback, and I sincerely apologize for the difficulty you’ve had in reaching us. We understand how important it is to have reliable customer support. Our team is available Monday to Friday from 9 am to 1 pm and 2 pm to 6 pm (EST). It appears you may have called outside of these hours, and we apologize for the inconvenience. You can reach us by phone at +1 (786) 522-3907 during our business hours, or feel free to email us at [email protected]. We are here to assist with any questions or concerns you may have and ensure you receive the support you need. Thank you for your understanding, and we appreciate your continued trust in our products. Best regards, Customer Service Team SuperSmart

Response from SuperSmart USAJul 29, 2024

Dear Paul, Thank you for sharing your feedback. We appreciate your positive comments about our products and take your concerns seriously. We apologize for the lack of communication regarding your order shipment and tracking information. We are working to improve our notification system to keep customers better informed about their orders. Regarding the packaging, we understand your concern about the container size. Our aim is to protect the product during transit and ensure it remains fresh. However, we will review our packaging options to enhance customer convenience and reduce waste. Thank you for bringing these issues to our attention. Your feedback is valuable, and we hope to provide you with an improved experience in the future. Best regards, Customer Service Team SuperSmart