OVHcloud USReviews of us.ovhcloud.com

Server has been down now for over 12 hours now. I guess the technicians just up and leave the datacenters until Monday?? Their ovh worlwide or canada has 24 / 7 phone support and these guys here are just absolute trash in comparison. no phone support, slow ticket replies, and apparently not even there during the weekends to deal with issues. At this point it has been over 48 hours and ticket is still not replied to. Service still down. Apparently they never heard of splitting some shifts to cover weekends. Response to OVH: We have decided to rent hardware from another provider as we did not hear back until today - Ticket: 79276 If you wanted to try and retain my business. Otherwise we are happily at another host who is a bit more available. My Ticket reply after waiting the whole weekend for a response. "Honestly I'm just going to be closing the service down prior to renewal date. We don't exactly have confidence that if something happens to our service over the weekend that something will actually be done to fix it. I know its not your fault that your department closes at 8pm on a Friday but when OVH in the rest of the world has 24 / 7 dependable support service - We expected that to carry over to the US division. We managed to finally get it reinstalled after it continuously telling us it couldnt attempt another reinstall due to an ongoing intervention, couldnt really get any info from any support tickets so we were pretty much at a loss until we gave it one more shot for **** and giggles on Sunday evening... Our service went down originally on Friday around 1pm... By this time we have already purchased hardware elsewhere considering your support was MIA. Unless you or someone else has a very compelling reason for us to stay be it with account credits or anything else we will certainly be gone by the 30th."

Worst ever. First of all, I can't login in to my account because they have a different website for each country, but you never know which is right for you because they don't inform you about what country they choose to put you in, so, you never know which country you must use. Then, I bought a VPS and they asked for guess what.. PASSPORT or IDs.. anyway, they don't even have a submit button for you to even provide the documents, but I don't think people should send this company their passports and IDs.. seems very rude to me, it's unacceptable that they don't inform you before you proceed with your order about these.

Do not buy anything from them, they always keep my services Down without any reason, No support

Do not buy from this company! They will suspend all your servers once you bought hundreds of IPs and spent thousands of dollars on them for no reason! If you ask them, they can't even provide any reason! The support knows nothing and can't help with any requests. They have to redirect everything to internal "technicians" who ignore every request for months until you give up!

What a fcuking support service, has no intention to support in any urgent or regular issue. I have never seen this kind of worse support team. One star that I gave was only an obligation to write review otherwise not a single star should be given to this kind of support service. This kind of support will kill a business.

Horrible Support system. Support team always offline. Support ticket keep open more than 12 hours. No backup support during weekend. No phone number, live chat, Email response.

Purchased a bare-metal server and was basically ghosted. Eventually got it online, but this was way after the promised time and there was absolutely no communication or response to support inquiries until it was online. I was hoping to find a reliable system to consolidate a bunch of small VPS. If I can't expect support to respond in less than 48 hours there is no way I can continue to use them for hosting my services. Their services are cheap, but you get what you pay for.

Awesome cloud service Free anti-DDoS and no additional fees for the bandwidth at a very low price. Hard to beat that!