OVHcloud USReviews of us.ovhcloud.com

Tech is good, used to be much better priced. Billing support is a joke. 3 days, 3 tickets. 1 reply. How on earth can there not be 24hr support for servers? I can get this kind of support on many other providers. If I didn't already have users on the servers, I'd move.

Provisioning time, Data Center Options, and overall ease of use is high with OVH. However their customer service is terrible - BE CAREFUL when signing up for new dedicated servers. They will refuse to work with you if your need for said hardware ends up being shorter than the contract term. In some cases, you may even end up being shamed by support, even when respectfully and politely inquiring if there was a mutually beneficial approach to the problem. Edit: Updating my review to note that OVH Support apparently review Trustpilot reviews and have taken action to resolve my issue. I am extremely appreciative, I do wish this wouldn’t have come to this whole mess but ultimately it is the final outcome that matters.

Horrible support. In reality there is a poor support. This cloud center does not work on weekends and on weekdays enjoy full automation, no human.

Purchased a bare-metal server and was basically ghosted. Eventually got it online, but this was way after the promised time and there was absolutely no communication or response to support inquiries until it was online. I was hoping to find a reliable system to consolidate a bunch of small VPS. If I can't expect support to respond in less than 48 hours there is no way I can continue to use them for hosting my services. Their services are cheap, but you get what you pay for.