Cornilleau AmericaReviews of us.cornilleau.com

Response from Cornilleau AmericaApr 17, 2021

We were happy to resolve your concerns you were a pleasure to work with. It is nice to hear the table will be helpful and fun for your group, we appreciate you taking the time to share your experience. We hope there are many games enjoyed!

Response from Cornilleau AmericaApr 16, 2021

We are glad you are pleased with the service. We appreciate your patience as we worked to resolve the issues. Enjoy

Response from Cornilleau AmericaApr 14, 2021

We are glad you are happy with your purchase. Enjoy

Response from Cornilleau AmericaApr 7, 2021

We appreciate your feedback and we are sorry for the delivery issues. We agree the box was damaged and we could see one part that was visible was scrapped. We sent you the pictures to discuss the damaged part and our options. We agreed re-delivery was acceptable and we could work to resolve any issues including replace damaged parts or if necessary you could refuse the table again and we would send a full replacement. We emailed you last night to address any concerns, we said we would replace any damaged parts. We did not receive a reply. We apologize for the challenges with the delivery. The carrier has to arrange a delivery with you and since they were not able to reach you they asked us for assistance. The carrier was included in our email to you. They replied and apologized for your hold and went on to say the customer service staff had gone home as it was after business hours. We remain committed to making you happy with your purchase and we are glad you are enjoying the game. Please contact us to resolve your concerns.

Response from Cornilleau AmericaApr 6, 2021

Thank you for your feedback. We are happy you found our information helpful. We hope you enjoy your table.

Response from Cornilleau AmericaApr 4, 2021

We apologize for the missing parts and that you are not happy with our service. We use US Priority Mail as it generally arrives in 2-3 days. In the last year this method has been the fastest and the most reliable. Also there has been a huge demand for the Cornilleau tables worldwide which has caused production to increase significantly. Despite the strong quality controls packing errors do occur infrequently. We are glad you have the parts and again are sorry for the delay. We hope you enjoy your table and accessories.

Response from Cornilleau AmericaApr 4, 2021

We are glad you are pleased with your table. Enjoy

Response from Cornilleau AmericaMar 31, 2021

We are glad you are happy with the service. We appreciate your good receiving so the replacement was able to be shipped right away. Enjoy your table.