Cornilleau AmericaReviews of us.cornilleau.com

I gave it a 4 star rating only because it hasn't been put on the ping pong table yet. It appears like the correct part but since it is still winter here it most likely won't be put together until weather is warmer.

Wonderful table. Took a couple hours to put together but O/W great experience

Table looks of good quality. It took 2 people 2hrs to put is together. The only issue I have is that it is difficult to figure out how to move the table.

Very nice sturdy table. The instructions should be in English.

I am delighted with the ping-pong table. Awesome that it can be outside and that it has room to put the ping-pong rackets and the ping-pong balls. The only thing that could have been better would have been the delivery service. Since it is a big item I requested it to be moved on one side of the driveway so a car could pass on the side. I had to insist a little for this operation to be done. Also, is it normal that the wooden pellet is left with the package of the table?

The 850 Wood ITTF table arrived damaged even though the shipping box was fine. Also had a few other assembly issues where things did not line up correctly. The video step installation was excellent. Reached out to Cornillueau the next day and they responded immediately. They shipped a replacement 1/2 table top and also sent 2 carbon paddles for our headache. Best customer service I have had in a long time. The table plays perfectly and I would given 5 stars but given the initial problems I could not. I would buy from Cornilleau again.

The tennis ball and the racket is not so bad

We're happy with the quality of the playing surface and table itself. I'm glad I spent more to get a table from you rather than the cheaper Stiga, etc. Once assembled, it's easy to transport and the folding mechanism works very well and my teenage daughters can easily fold it up themselves, single handedly. There were two problems that keep me from giving five stars. First, the instructions for how to put it together were unclear. The folding joint bars are oddly shaped and it was very hard to discern from the instructions whether they were to bend inward or outward in each case. I had to use trial and error to get the table built. We have moved a lot and so I have built a LOT of Ikea and other flat-pack furniture, and I'm also pretty handy, so this is not a me issue. Your instructions are bad and could easily be improved. It was frustrating, but also I could have bent or ruined one of the pieces by forcing it when I had put it together incorrectly. This issue is easily solvable by you, even for your current inventory, requiring no product changes. Just fix the instructions. Second issue was the shipping. You made it clear that you disclaim any shipping damages unless the customer writes "subject to inspection" on the bill of lading when the shipper drops it off. Well, your shipper was supposed to call to make an appointment but didn't do that. So I called them and they told me he had just left and would be there in an hour and a half. One hour and fifteen minutes later I got home and he was just pulling out of the driveway. My wife had received the delivery and didn't know to write "subject to inspection". She pointed out to the guy that there was a dent in the box and he just shrugged. He also said he was 4 hours late and was in a terrible hurry and jumped in the truck and left. How you can be 4 hours late by 1pm I don't understand but that's what happened. Anyway, the box was bashed and the table was mostly okay but one of the aluminum bars that underlays and supports the playing surface is dented, which is visible at one end of the playing surface. The playing surface itself is okay. I tend to take good care of my stuff, and unfortunately when things start out dented people will make less of an effort to take care of them. I think this shipping issue can be attributed to a problem with the design of your packaging. You put the table (which is fairly light - mabye 75 lbs?) in with a huge piece of chipboard and multiple other boards that together weight about 125lbs. This causes the whole package to weight 200 lbs. You believe that your delivery truck will have 2 people, I suppose, but your delivery partner sent a truck with only the driver. How is one guy going to move around a 200lb, 6 foot by 5 foot package without bashing and damaging it? So of course he bashed it. So, ironically, the damage to the table was most likely actually caused by the heavy material you used to protect your table. You may want to rethink this. (Also, I now have 125 lbs of huge chipboard to get rid of somehow in an area where the garbage collection only takes bagged household garbage.) I didn't bother contacting you about this for any kind of credit since you made it 100% clear that unless I wrote "subject to inspection" on the delivery receipt you wouldn't do anything for me. If you want to see the photos let me know. I think you should consider the customer's whole experience. This is what successful companies are doing these days.