SAGAR P.
Paid for express shipping and received…
Paid for express shipping and received in standard. Customer service did nothing but tell someone in order management. No one reach out again. Just horrible experience and product is overrated.
Response from BreoJul 2, 2024
We sincerely apologize for the disappointing experience you had with your recent order. We understand that you paid for express shipping but received it via standard delivery, and we did not adequately address your concerns. We have processed a refund for the express shipping cost to your original payment method. We are committed to improving our order management and logistics handling to prevent such occurrences in the future. We value your feedback and appreciate the opportunity to serve you better. Thank you for bringing this to our attention.