BreoReviews of us.breo.com

I ordered the Breo iDream 5S. The company sent me a defective product. It never worked. I e-mailed customer service several times. They e-mailed back once asking for more information, which I sent. Since then I have been ghosted. Terrible customer service for such an expensive product!

Disappointing affiliate experience – account blocked and commissions withheld I had a very disappointing experience with this company’s affiliate program. My referral account was recently blocked due to alleged “invalid activity.” However, I was not provided with a clear explanation or specific evidence showing which activity was considered invalid. At the time my account was blocked, my affiliate dashboard showed an outstanding commission balance of $270.71 from referrals and orders attributed to my account. I contacted the company and asked them to explain the reason for the account blocking, identify the specific transactions they considered invalid, and review my outstanding commissions. I believe that commissions generated from legitimate referrals should be properly reviewed and paid, even if an affiliate account is later suspended or terminated. What disappointed me most was the lack of transparency surrounding the decision and the handling of my earned commissions. As an affiliate partner, I expected clearer communication and a fair review of the transactions before the commissions were withheld. I hope the company will review my case carefully, provide a reasonable explanation, and resolve the outstanding commission issue fairly. Based on my experience so far, I cannot say that I am satisfied with the way this affiliate account and payment issue has been handled.

I ordered the breo ipalm 520e hand massager but then decided I wanted to upgrade to the Breo Wowo. Instead of going through the shipping return hassle Breo offered to give me a full refund and have me keep the product. Both products are great but I love how I can specialize my massage with the wowo and how its pressure is stronger.

The device is functional well and the massage strength and temperature are adjustable to fit your needs. It is a bit bulky though and I have small hands. The customer service responses quickly and answers the customer’s needs.

I have been struggling with dry and sore eyes for quite a while due to long hours of computer work every day. Over the past few years, I tried several eye massagers from different brands, but none of them felt as comfortable or effective as I had hoped until one of my friends recommended Breo. I decided to give Breo a try, and I am honestly very impressed with the experience. The eye massager feels extremely comfortable and relaxing to use. The air pressure massage is gentle but effective, the heat function helps soothe my tired eyes, and the overall design feels very premium and thoughtfully made. I especially love using it at the end of a long workday because it really helps reduce eye strain and allows me to relax. Compared to other brands I tried before, Breo’s product feels much more refined, quiet, and comfortable. At the same time, I also purchased the hand massager. Since I have relatively small hands, the pressure was not as strong as I personally expected. However, what truly stood out to me was the professionalism and kindness of the Breo customer service team. They were very patient in listening to my concerns, responded promptly, and genuinely tried to provide a solution that would work best for me. I really appreciated how respectful, understanding, and customer-focused they were throughout the entire process. Breo’s customer service team absolutely exceeded my expectations. Their professionalism and willingness to help made me feel valued as a customer. Overall, I am very happy with my experience and would definitely recommend Breo eye massager to anyone looking for high-quality wellness products and excellent customer support.

While looking for a machine to help my wife with her lymphedema I found Breo, outstanding product!! and more than anything outstanding customer service.

I ordered one Breo scalp massager and accidentally received two. I contacted customer support and they kindly told me I could keep the extra one. Tried it yesterday and honestly loved it — very relaxing and feels great on the scalp. Great customer service and a great product too!

I had a very disappointing experience with Breo at Changi Airport (T3), particularly with one of the service staff, Tina. In what felt like a pushy attempt to secure a sale, she assured my elderly mother that an item could be delivered from another outlet within 5 minutes. This was clearly unrealistic — we were in the T2 transit area, and the item was supposedly coming from another terminal. Even with the Skytrain, 5 minutes is simply not feasible, especially in an airport setting. After waiting nearly 10 minutes, we followed up, only to find out that the staff at the other outlet had not even started making their way over. This was extremely frustrating, especially since we were rushing to catch a flight. Had we been given an honest estimate (e.g. 10–15 minutes), we could have made an informed decision about whether to proceed with the purchase. This felt like a misleading sales tactic rather than a genuine service attempt. The lack of accountability and the initial defensiveness in response only made the situation worse. Very poor service and a disappointing experience overall.