BreoShop N5 mini Shop head massagers Shop eye massagers Shop neck massagers Shop scalp massagers Use code 23BFCM to get 25% off sitewide at BreoAbout BreoBreo is a brand founded in 2000, specializing in portable massagers for 23 years with more than 200 direct-sale stores in over 50 countries globally. Breo and its subsidiaries have a total of 769 domestic and foreign patents throughout the company development over the past 23 years. Breo launch new models and innovative concepts frequently with international design awards like Red Dot, Good Design Award, and IF design award, etc. Breo was listed in SSE-STAR market in July of 2021, as the first smart portable massager company.Free 48-hour shipping on all US orders; 30-day money back guarantee; 1-year warranty; superior customer support.
Breo (us.breo.com) has 135 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jason R.
I ordered the Breo iDream 5S. The company sent me a defective product. It never worked. I e-mailed customer service several times. They e-mailed back once asking for more information, which I sent. Since then I have been ghosted. Terrible customer service for such an expensive product!
Hung P.
Disappointing affiliate experience – account blocked and commissions withheld I had a very disappointing experience with this company’s affiliate program. My referral account was recently blocked due to alleged “invalid activity.” However, I was not provided with a clear explanation or specific evidence showing which activity was considered invalid. At the time my account was blocked, my affiliate dashboard showed an outstanding commission balance of $270.71 from referrals and orders attributed to my account. I contacted the company and asked them to explain the reason for the account blocking, identify the specific transactions they considered invalid, and review my outstanding commissions. I believe that commissions generated from legitimate referrals should be properly reviewed and paid, even if an affiliate account is later suspended or terminated. What disappointed me most was the lack of transparency surrounding the decision and the handling of my earned commissions. As an affiliate partner, I expected clearer communication and a fair review of the transactions before the commissions were withheld. I hope the company will review my case carefully, provide a reasonable explanation, and resolve the outstanding commission issue fairly. Based on my experience so far, I cannot say that I am satisfied with the way this affiliate account and payment issue has been handled.
V K.
I had a very disappointing experience with Breo at Changi Airport (T3), particularly with one of the service staff, Tina. In what felt like a pushy attempt to secure a sale, she assured my elderly mother that an item could be delivered from another outlet within 5 minutes. This was clearly unrealistic — we were in the T2 transit area, and the item was supposedly coming from another terminal. Even with the Skytrain, 5 minutes is simply not feasible, especially in an airport setting. After waiting nearly 10 minutes, we followed up, only to find out that the staff at the other outlet had not even started making their way over. This was extremely frustrating, especially since we were rushing to catch a flight. Had we been given an honest estimate (e.g. 10–15 minutes), we could have made an informed decision about whether to proceed with the purchase. This felt like a misleading sales tactic rather than a genuine service attempt. The lack of accountability and the initial defensiveness in response only made the situation worse. Very poor service and a disappointing experience overall.
Response from BreoMay 21, 2026
Hello V K, Thank you for taking the time to share your experience, and we are truly sorry to hear about the inconvenience and frustration caused during your visit to our Changi Airport store. We completely understand how stressful this situation must have been, especially while preparing to catch a flight with your family. We sincerely apologize that the estimated waiting time and communication did not meet your expectations. We would also like to clarify that our Trustpilot account is mainly managed by the team supporting our official online store, while the airport retail stores operate under a separate local management team. Because of this, we were unfortunately not aware of the situation immediately. That said, we have already forwarded your feedback to the relevant Singapore retail management team and requested that the case be reviewed seriously. We have also emphasized the importance of improving communication accuracy and customer service training to help prevent similar situations in the future. If you would like to share any additional details or further feedback directly with the Singapore team, please feel free to contact: [email protected]. They will follow up with your concerns accordingly. Thank you again for your feedback and understanding. Best regards, Breo Customer Support Team
Ross
I bought a Breo Neck D5 Neck Massager for $380 SD while in transit at Singapore Airport, between two long haul flights. It worked a few times then stopped. Having raised this with Breo Singapore, they provided a few basic trouble shooting tips - then silence. I have now wasted a lot of money and no way of being able to have a functioning product. Do not buy from Breo Singapore.
Response from BreoApr 10, 2026
Hello Ross, Thank you for sharing your experience, and we’re very sorry to hear about the issue you encountered. We would like to clarify that our team handles cross-border online orders, and unfortunately we do not have access to or visibility over purchases made through offline retail stores in Singapore, as they are managed by a different regional team. To assist you more effectively, we recommend contacting the Singapore support team directly at: 📧 [email protected] 📧 [email protected] They will be in the best position to help you with your purchase and provide a solution. We truly appreciate your understanding and hope your issue can be resolved as soon as possible. Best regards, Breo Customer Support Team
Stacy R.
I ordered the Breo head massager 3. They must have run out of them or something because they send me a used returned item. It came in the box it was returned in from the last customer and the shipping label was cut out and a new one to me slapped on the box. Customer service was responsive and offered to send me a new one. Well, the exact same thing happened. Now, Instead of offering me a new one or if it’s sold out they didn’t offer me the 5 version, so instead now I have to return it to get my refund. What a waste of time. I really want the massager. Not my money back, not a used one. The brand new one that I paid $250 for. I don’t think that is too much to ask. But apparently it is.
Response from BreoApr 10, 2026
Hello Stacy, Thank you for sharing your feedback, and we’re truly sorry for the experience you had. This is certainly not the standard we aim to deliver. After reviewing your case, we’d like to clarify that once the issue was reported, our team responded promptly by arranging a replacement and investigating the warehouse error. We sincerely apologize again that the replacement did not meet expectations due to a fulfillment mistake. To resolve the situation as quickly as possible, we processed a full refund of $259.99, and no return was required. We understand that your preference was to receive a brand-new unit, and we regret that we were unable to fulfill that request at the time due to stock and handling issues. Please rest assured that your feedback has been taken seriously, and we have already escalated this to our warehouse team to prevent similar situations in the future. If you are still interested in our products, we would be more than happy to assist you further or recommend alternative models currently in stock. Thank you again for your patience and understanding. Best regards, Breo Customer Support Team
LWCT
I’m shocked to see any positive reviews here. The company states a 30 day return policy, but you have to dig into it to see that actually you only have 7 days from delivery to return the product. After that, you bear the burden of shipping costs. Then, when you reach out to the company for an RMA, they start to do that thing of “what if we gave you $50 and you kept it? Oh, no? Well, what if we gave you $95 and you kept it?“ When you say no to all that, then you finally receive the address to return it to. However, this return comes with a bunch of “requirements“: send the company the tracking number when you ship it, if the box shows any kind of damage incur a $30 packaging fee, ensure the product is completely clean or they reserve the right to reject the return, and then – this one was the funniest part – follow up with them after the package is delivered back to them to remind them to refund you! Absolute scam customer service… in addition to the product itself is terrible. My daughter and I both tried it and felt almost nothing. I really do not understand anybody giving this a positive review and strongly recommend against buying it with any notion that you can return it.
Response from BreoAug 29, 2025
Dear Lauren, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and regret that our product did not meet your expectations. Regarding our return policy, it is stated clearly on our website that returns are eligible for free return shipping within 7 days of delivery. Since your return request was made beyond this period, we informed you that return shipping costs would need to be covered by the customer. As for the alternative offers, our intention was not to inconvenience you but to provide options that might save you time and effort — allowing you to keep the product and still receive a partial refund instead of going through the return process. We understand this experience has been frustrating for you and will review how we can make our policies clearer and our service smoother for future customers. Once your return arrives and passes inspection, your refund will be processed promptly. Thank you for your patience and for sharing your concerns — they help us improve. Best regards, Breo Customer Support Team
Diane G.
It's painful and very loud, making it far from relaxing. I reached out to the company for a return slip, but they keep responding with discount offers instead. Now they say I have to wait three weeks for the return slip. Since the return policy is only 30 days, that would mean I'd miss the deadline to get my refund. This company feels like a scam!
Response from BreoJun 11, 2025
We’re truly sorry to hear about your experience and the inconvenience caused. Our team has already responded to your message and offered an alternative after-sales solution, but we have not yet received a reply from you. Please rest assured that we are committed to resolving this matter for you and will continue to reach out to assist you further.
Noah G.
Hated the product. Returned it and my refund is nowhere to be seen. Buyer beware!! update: refund has been made, after writing review on here.
Response from BreoNov 29, 2024
We regret hearing about your dissatisfaction with the product and the inconvenience with the refund. We have processed your refund as per your return, and our customer service team will reach out to you shortly to address your concerns. Apologies for any inconvenience caused.
