UrbanogReviews of urbanog.com

I have been an UrbanOG customer for many years and recently, UPS lost one of my packages. UrbanOG promised to contact UPS and notify me with updates via email on several occasions. 4 months later, I still had to call repeatedly to get answers pertaining to a refund. After requesting a company check, the "customer service" rep suggested that to finally expedite the refund process that they should send the refund via PayPal. I agreed, but was shocked to find that I had assumed the PayPal fees instead of UrbanOG! I notified UrbanOG immediately and they were completely unapologetic and refused to refund the fees caused by their negligence. NEVER will I shop with them again. This company has absolutely NO CLUE how to service their loyal customers.

Delivery was very quick! I love this place. I ordered combat boots on 6-25 and got them on 6-27

I know for a fact that urbanog.com also sells under various different user ID's on eBay.com. I ordered from them before and not only are they extremely slow in shipping. But they are dishonest as well. They keep changing user ID names on eBay after receiving incessant negative feedback, so they create new user ID's. Disgusting selling practices if you asked me.

Just ordered again! Love their shoes, and I dont see anyone else in them, here in dk :) the shipping is a little expensive, but its also a very long way :)

I am from Canada. Does that make a difference? I'm not sure. I had ordered two tops from UrbanOG on Dec. 18th, 2012. I received an e-mail saying that both tops were shipped. The next day, I received another e-mail saying that only one of my tops were shipped because the second top was out of stock but they were now in stock again so they would be happy to ship it to me, but they tried to get me to pay for shipping AGAIN. We exchanged various e-mails and phone calls until they finally agreed that they would pay for the shipping of the second top. The first top was to arrive on January 2nd, 2013. It didn't. The UPS tracking site changed it to January 3rd. No top! Finally, it was changed to January 4th. I checked the UPS tracking site and it said delivered - but I did not have the top!! I called UPS... they could not help me. I called UrbangOG... they said they would file a Lost Package Claim. On January 7th, a package appears on my doorstep. Could this be the missing package?? I open it. It is in fact NOT the missing package, but the second top that I had ordered (and received no tracking information for), but it had the same tracking information that was supposed to be associated with my FIRST package. I then e-mail UrbanOG and ask WTF. Oops, they had actually forgotten to send my first package in the first place. But they still had it in their warehouse and would be happy to send it once they receive my payment for it! I ALREADY PAID FOR IT ON DECEMBER 18TH LIKE THREE WEEKS AGO. Oh, yes. They magically are just NOW receiving my payment. Interesting. Anyway, they mail the first top and my package is now on it's way... apparently. We'll see. The top that I did receive - I love. I believe their items to be fairly good quality, they are just completely lacking in their customer service area. I've read good reviews... I've read bad reviews. I guess it just depends on luck!

When I checked out it said allow up to 3-4 days for the order to process and ship out so I wasn't expecting my items to arrive within 5 days. I was a little skeptical as I did not receive a confirmation e-mail for my purchase, but overall very happy with my items and the time it took to get them. Is now definitely a staple online shopping store!

I ordered 2 pairs of boots yesterday 12/26/12 morning EST. Urbanog being on PST didn’t get my order for a few hours. My order was over $50 which should have been free shipping. After entering the free shipping code twice, it still didn’t work. I emailed their customer service immediately to ask for credit. Not even a few hours later I received a response email that my account had been noted to receive credit, and they were forwarding my request to their finance department. I read a lot of reviews that their customer service was bad, but so far my experience has been positive. The boots are scheduled to be delivered to me in New York by Friday 1/4/12, which I think is great turn around given the weekend coming up and the holiday. I will update my review when I receive credit for the shipping and when my boots arrive. I ordered 2 pairs and I am interested in seeing how they fit and what condition they will be in.

I had ordered a pair of boots for a little under $40 on December 12th, and got the confirmation email about a minute later. Since it was holiday season, I was a little more patient than possible. I started to get worried that my shoes wouldn't fit or would be scuffed due to reading other reviews. But when I got home from work on December 25th, my shoes were waiting for me at my front door! They fit perfectly, and they were not scuffed at all. Just be aware that they do not always send a shipping alert e-mail (I never got one)!