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Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

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Medical Specialists
Upstep Custom Orthotics

Upstep Custom OrthoticsReviews of upstep.com

4.23,671 reviews
Medical Specialists

Upstep Custom Orthotics4.2

Reviews3,671 About Contact

Overall score

4.2 out of 5

Great

Average of 3,671 reviews

Distribution

5★75%
4★4%
3★3%
2★2%
1★15%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 945-4770
upstep.com
[email protected]

About Upstep Custom Orthotics

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order⁠ - no questions asked!

Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: upstep.com
Website: upstep.com
Category: Medical Specialists
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

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Josh
Jun 3, 2025
Daisy was very helpful and polite
Daisy was very helpful and polite. She answered all my questions and gave me a coupon on top of everything!
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Kevin M.
Jun 3, 2025
One insert was really hurt my…
One insert was really hurt my foot.,They just ignored my complaints. I’ve worn custom orthotics for 20 years., I knew the right arch was too high. Finally they are remaking it.
Response from Upstep Custom OrthoticsJun 4, 2025
Hi Kevin, Thank you for your feedback, and we're sorry to hear that your initial pair of insoles caused discomfort. We completely understand your concern, especially given your experience with custom orthotics. We’re glad to let you know that your remake is already in production and will be shipped out to you soon. We appreciate your patience and look forward to providing you with a more comfortable fit this time. If there’s anything else you need in the meantime, we’re here to help!
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Andrew G W.
May 31, 2025
Very Helpful
I received great assistance and had information clarified
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Lori A.
May 30, 2025
Mary was helpful in assisting me.Mary was knowledgeable with the…
Mary was knowledgeable with the questions that I had and is sending me a new kit since I had surgery in January of this year on both feet instead of using my old impressions.
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your thoughtful feedback! We're glad to hear that Mary was knowledgeable and able to guide you based on your recent surgery. Sending a new kit was definitely the right call to ensure the best possible fit for your current needs. We truly appreciate you sharing your experience, and we’re here for you every step of the way—wishing you continued recovery and comfort!
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William M.
May 30, 2025
Ryan was very capable
Ryan was able to find our orders and confirm the status of the orders. He was also able to provide timelines for when we should see our refunds. Good customer service.
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Alicia L.
May 29, 2025
Excellent customer service and…
Excellent customer service and communication
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Tayler S.
May 29, 2025
Mary was of great help
Mary was of great help. Quick communication and straight to the point. Very much appreciated.
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!
Report
Merry F.
May 28, 2025
MARY was excellent
MARY was excellent. She suggested which orthotic I need and gave me the coupon code.
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!
Report

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