Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Matt
Mary was extremely helpful. I wish you guys still had a number to call
Response from Upstep Custom OrthoticsJul 1, 2025
Thanks for the feedback! We're thrilled Mary provided such excellent help. We understand your preference for phone support and will definitely take your comments into consideration.
Aly
Kasie in the chat was helpful and very prompt with her answers.
Response from Upstep Custom OrthoticsJul 1, 2025
That's wonderful to hear! We're so glad Kasie in chat was helpful and prompt with her answers.
John -.
I chatted with Daisy today about my wife's orthotics needs. Daisy was very helpful and answered my questions. We will probably be ordering some Upstep orthotics for my wife.
Response from Upstep Custom OrthoticsJul 1, 2025
That's wonderful to hear! We're so glad Daisy was able to help you with your questions about your wife's orthotics. We look forward to helping you with your order!
mar A.
tardaron tantos meses, en responder y ahora en devolver mi dinero.
Response from Upstep Custom OrthoticsJun 25, 2025
We're truly sorry to hear about your experience and the delay you've faced. This is certainly not the level of service we aim to provide. We would really appreciate it if you could share your order details with us so we can look into this and resolve it as quickly as possible. Your satisfaction is very important to us, and we're here to help.
Patrick S.
thank you for your help
Response from Upstep Custom OrthoticsJul 1, 2025
We are always happy to help, thank you for your review!
Jerome R.
I took advantage of a recent sale and bought a 2nd pair at a discount. I am a previous customer and if I had logged in first I could have clicked returning customer and gotten a discount. I communicated my question about best savings and was given a credit for being a returning customer. I appreciated the fast and clear dialogue with Mary at customer service. She answered all my questions and shared tips for best use.
Response from Upstep Custom OrthoticsJul 1, 2025
That's wonderful to hear! We're so glad you were able to take advantage of the sale and that Mary in customer service could help you get the best discount as a returning customer. We're thrilled she provided such fast, clear, and helpful advice!
Ricardo
EXCELLENT EXPERIENCE
Response from Upstep Custom OrthoticsJul 1, 2025
That's wonderful to hear! We're so glad you had an excellent experience.
Matt H.
Kasie was great, she provided me my tracker and helped find my package.
Response from Upstep Custom OrthoticsJul 1, 2025
That's wonderful to hear! We're so glad Kasie was great and able to help you find your package and provide the tracking.