Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsAug 25, 2026

Thank you for sharing your feedback. We're sorry to hear about the delays and that the orthotics you received did not meet your expectations, particularly regarding the fit. We understand how frustrating it is to wait so long and then feel the product isn't providing the customized fit you expected. We appreciate you bringing these concerns to our attention and would like the opportunity to review your order. Please contact us at [email protected] with your order details so we can assist you further.

Response from Upstep Custom OrthoticsAug 21, 2026

Thank you for sharing your feedback. We're sorry to hear that your recent experience with Customer Care has been frustrating, especially as a returning customer. We understand how important it is to have your specific questions fully addressed, particularly when ordering multiple pairs. We apologize for the communication issues and would appreciate the opportunity to review your concerns and make sure you receive the answers you need. Please contact us at [email protected] with your order details so we can assist you further.

Response from Upstep Custom OrthoticsAug 21, 2026

Thank you for sharing your feedback. We're glad to hear your husband has been happy with his Upstep orthotics, and we understand why having a second pair for his work shoes is important. Since we keep customers' foot information on file for repeat orders, returning customers can reorder without repeating the impression process. We apologize for the wait and appreciate your patience. We hope we're able to get the additional pair to you as quickly as possible.

Response from Upstep Custom OrthoticsAug 21, 2026

Thank you for sharing your feedback. We're sorry to hear that you've been waiting so long for your refund and understand how frustrating it is to be given a timeframe that has already passed. We sincerely apologize for the delay and lack of communication. We'd appreciate the opportunity to review your case and follow up with our Finance team. Please contact us at [email protected] with your order details so we can assist you further.

Response from Upstep Custom OrthoticsAug 21, 2026

Thank you for your wonderful review! We're thrilled to hear you're so happy with your Upstep orthotics that you've added two more pairs to your collection. It's great to know you can now keep a pair in each of your favorite shoes without having to constantly switch them around. We truly appreciate your continued trust and recommendation. Thank you for being a valued Upstep customer! 😊👣

Response from Upstep Custom OrthoticsAug 21, 2026

Thank you for sharing your feedback. We're sorry to hear about the lack of communication and that your order has not arrived as expected. We understand how frustrating it is to reach out multiple times without receiving a response, especially when you were looking forward to trying your orthotics. Please email us directly at [email protected] with your order details so our Customer Care team can review the status of your order and assist with your refund request if needed.

Response from Upstep Custom OrthoticsAug 19, 2026

Thank you for your kind review! We're delighted to hear that Mary was able to quickly provide a solution and help you move forward with your reorder. We'll be sure to share your feedback with her. We truly appreciate your continued trust in Upstep! 😊👣

Response from Upstep Custom OrthoticsAug 18, 2026

Thank you for your wonderful review! We're so glad to hear your first pair made such a positive difference and that you decided to order two more pairs. We're also happy to hear Mary and the team were there to help. We truly appreciate your continued trust in Upstep and your kind words!