Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Mike P.
MARY was an excellent customer service rep. I had only planned on buying one pair, but due to her detailed assistance, patience with my questions, and entertaining personality I decided to buy three pairs.
Response from Upstep Custom OrthoticsNov 19, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Félicia P.
Mary help me in my research! Thank you for your support.
Response from Upstep Custom OrthoticsNov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
becky
Mary was super helpful in answering my questions in a quick effective matter. Very friendly and pleasant to chat with her.
Response from Upstep Custom OrthoticsNov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
Jose A.
Rayan was great help and very understandable with my questions…
Response from Upstep Custom OrthoticsNov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
Karen K.
Over a month and nothing.
Response from Upstep Custom OrthoticsNov 5, 2025
We’re very sorry for the delay. Occasionally, unexpected holdups can occur, but we’re happy to share that your order is already on its way and is expected to be delivered today. Thank you for your patience!
Alana
I was hesitant to chat because of past experiences trying to get help from a website's chat bot. By the customer service associate typing, twice, "I'm a real person" and "I can help," I decided to try it. She was very helpful and took care of my issue right away. Thank you!
Response from Upstep Custom OrthoticsNov 19, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Derrick W.
Mary may the reorder process simple. She was extremely nice and helpful.
Response from Upstep Custom OrthoticsNov 2, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Mark
Ryan was very helpful
Response from Upstep Custom OrthoticsNov 2, 2025
We really appreciate your kind words — glad our team could help!