Upstep Custom OrthoticsReviews of upstep.com

The insoles didn't work out for me, but the customer service was great and I received a refund as promised. I think they have a great product, I just have complicated issues with my feet and hips that are beyond what any insole can do. I would recommend to anyone else though.

BUYER BEWARE! I ordered custom insoles from this company but changed my mind the next day because I realized the price was outrageous. I contacted them via email and they were quick to respond. They were polite and said they would refund my credit card asap. Two weeks rolled by and no refund so I emailed again asking for my refund and they said they were working on it. Another 2 weeks no refund. It has now been 7 weeks since my refund request and they’ve stopped responding to my emails. I’m still waiting for my refund!! They owe me $341. If you’re considering buying their product from them you better think twice! If those insoles don’t fit or you don’t like them, there is a very good chance that they will pocket your cash and ignore you. I had to contact my credit card company today to dispute the transaction. Upstep is a dishonest company and will rob you blind if they have the opportunity to do so. I looked at their instagram comments and noticed that another guy was waiting weeks for his refund. I found a pair of $20 insoles at CVS that work great. Save your money and stay away from Upstep!

Ryan was very accommodating answering all my questions.

Custom Orthotics were life changing. My feet are a foundation are my foundation and needed support!

Prompt attention to my question and effect solution.

Never got them. Waited and waiting. Got excuse after excuse. Then when I finally said forget it I’d never wear those things even if they were given to me. They refunded my money minus 15%z Do not shop with this company. Just go get Dr Scholls Edit: no partial refund has been given nor have I seen anything to believe that they’re going to do so this place is a joke absolute garbage

Its always been a good experience. I love the fact that the team stays in constant contact,and always reliable in a response. Thank you

Great product!!! Im back on my feet again:) best insoles for my dog walking sneakers