Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

customer
Nov 29, 2022
questions were answered quickly
questions were answered quickly
Response from Upstep Custom OrthoticsDec 2, 2022
Great to hear! Thank you so much!!
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Charles M.
Nov 29, 2022
Your customer rep
Your customer rep. (Sean) was outstanding. He guided this geezer thru all questions and actual purchase. His patients completely put me at ease. A very friendly presence on the phone.
Response from Upstep Custom OrthoticsDec 2, 2022
Thank you!! Sean is very soft-spoken and provides positive energy for our customer's telephone calls with Upstep! We are thrilled he was able to assist you and put you at ease! We will be sure to let him know!
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George F.
Nov 29, 2022
Mary was able to efficiently place my…
Mary was able to efficiently place my order through the chat app. I was unable to order on line because the company's reorder system for returning customers is broken. Mary offered to help and jumped on it immediately - thanks
Response from Upstep Custom OrthoticsDec 2, 2022
Thank you for your patience while our website was undergoing a few changes. We offer live website for reasons such as this. We are happy to now you took advantage of all we offer!
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STEVE
Nov 29, 2022
It was easy
It was easy. Hope they work
Response from Upstep Custom OrthoticsDec 2, 2022
Your orthotics are going to be life-changing for you, just like the countless number of lives we've already changed!! It is only UP from here!! Thank you for believing in Upstep!
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Mike
Nov 29, 2022
Mary was a huge help
Mary was a huge help! She took care of my issue right away and she was super courteous and responded quickly on the chat (always a challenge when the chat drags on and on, and this was definitely quick and efficient).
Response from Upstep Custom OrthoticsDec 2, 2022
Quick and efficient is the name of the game! We value your time!! Glad we left a great impression!
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Connie
Nov 29, 2022
I am buying the orthotic as a gift
I am buying the orthotic as a gift. The on line chat person offered two solutions - to buy a gift card or to order the kit and be able to gift that physical box instead of a card. The recipient can contact Upstep to confirm their unique details. I appreciated that suggestion and made my purchase easily on line.
Response from Upstep Custom OrthoticsDec 2, 2022
What a wonderful gift you decided to give! The gift of a pain-free life is priceless!! We thank you, and your gift recipient will also thank you!
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James
Nov 29, 2022
Staying in touch and updating me on my…
Staying in touch and updating me on my order. The inserts fit great into the shoes , no trimming required . The feel is good and I feel the difference . After that I ordered more . Thank you
Response from Upstep Custom OrthoticsDec 2, 2022
You’ve got great taste; thank you for your order!
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Gary
Nov 29, 2022
The process was seamless
The process was seamless. I like the quiz used to help understand my foot issues. Very professional.
Response from Upstep Custom OrthoticsNov 29, 2022
Our company considers customer satisfaction a top priority, and with your feedback, it's clear our customers are noticing our efforts. We are always looking for opportunities to exceed our customers' expectations.
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