Meg
Misleading website and poor product
Orthotics I received did not fit my feet at all, they were worse than super feet and are a very different shape than the custom orthotics I've received in the past. There's a full inch difference in the arch height. The website clocking that there is a 30% restocking fee is bs as well.
Response from Upstep Custom OrthoticsFeb 9, 2026
We’re very sorry to hear about your experience and that the orthotics did not meet your expectations. This is certainly not the outcome we want for our customers. Because our orthotics are custom-made based on each customer’s individual impressions, adjustments or a remake can sometimes be needed to achieve the best fit and support. We do offer options to help improve the fit whenever possible. Your feedback is important to us, and we would appreciate the opportunity to review your order and see how we can help. Please reach out to our support team with your order details so we can assist you further.