Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Justin
Feb 20, 2026
I was missing a set of insoles and Ryan…
I was missing a set of insoles and Ryan was quick to get to my emails and find out why I was missing a set. Very quick and efficient! And the running insoles helped my feet within the first 30 min!
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for your review! We're glad Ryan was able to help quickly and get everything sorted out for you. We're also thrilled to hear the running insoles made a difference right away. We appreciate you choosing us!
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Isaiah
Feb 17, 2026
Most of my foot pain went away after…
Most of my foot pain went away after switching to these instead of off the shelf brands
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you for sharing your experience! We’re so glad to hear your foot pain has improved after switching to our insoles. Welcome to the Upstep family!
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Robin W.
Feb 17, 2026
Mary address all my concerns
Mary address all my concerns. It was extremely helpful.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for your kind review! We are delighted Mary could address all your concerns. We truly appreciate you!
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Regina
Feb 16, 2026
I ordered and paid on January 20
I ordered and paid on January 20. It's been delay after delay and I still have not received.
Response from Upstep Custom OrthoticsFeb 19, 2026
We sincerely apologize for the delay and the frustration this has caused. That’s certainly not the experience we want for our customers. We’d be happy to look into this for you right away. could you please share your order details with us so we can investigate and assist you as quickly as possible? We appreciate your patience and look forward to resolving this for you.
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Ramon N.
Feb 10, 2026
Mary was very nice and patience with…
Mary was very nice and patience with me, I explain my concerns with this order# 1375-0444, and she made it very easy for me to understand the process for this new 3/4 orthodics.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you for your kind review! I’m glad Mary could help clarify the process and make everything easy to understand. We truly appreciate you choosing us and trusting us with your orthotics!
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Live Music Fan O.
Feb 10, 2026
I have not received my inserts
I have not received my inserts. It has been a long time and after a number of interactions I have not received the product. Call me to explain 608-335-1859 Ron Konkol
Response from Upstep Custom OrthoticsFeb 19, 2026
Hi Ron, We sincerely apologize for the slight delay you experienced and for any frustration this may have caused. We can see that your orthotics have now been delivered, and we truly hope you’re enjoying them. If there’s anything further we can assist you with, please don’t hesitate to reach out. we’re always here to help.
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Deidre L.
Feb 7, 2026
Excellent footcare
The care and concern from the moment I requested to have custom orthotics made has been fantastic. Every question I had was fully answered. Updates on the process once my foot impressions were received was better than any foot doctor I've ever seen in person! Best foot
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for your amazing review! We’re thrilled to hear you’ve felt supported every step of the way. Our team works hard to keep you informed and cared for, and it means a lot to know your experience has been so positive. We truly appreciate you choosing us for your custom orthotics!
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David
Feb 6, 2026
Great people and attention to detail.
Upstep impresses with great service and most importantly with attention to detail. For orthotics for me, small details really have made a difference and Upstep delivers. Thanks to everyone there who has helped me.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for your thoughtful review! We’re glad to hear our service and attention to detail made a meaningful difference for you. We truly appreciate your trust in us and your kind words to the team!
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