Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
customer
It was the speed and simplicity of the product that is awesome so far
Response from Upstep Custom OrthoticsDec 30, 2022
Getting positive feedback from the people we serve is always a joy. Your review has been very inspiring. Welcome to the Upstep family!
William A.
Good support - Sad that Your Podiatrist will not allow you to make my three orthotics because I have Diabetes and Neuropathy!
Response from Upstep Custom OrthoticsDec 30, 2022
While we greatly appreciate you choosing Upstep for your custom orthotic needs, we cannot design orthotics for diabetics who suffer from neuropathy and/or ulcers, as the risk is too high for the orthotics to cause more harm than good. We recommend you visit a local doctor for a face-to-face evaluation. We would love to design orthotics for you but will not put you at risk. Best wishes and a Happy New Year!
Nick
Mary was very attentive and helpful in trying to resolve my technical issue. She offered a couple of solutions and made me feel like she cared about my problem. That level of customer service is becoming more and more scarce these days and I appreciate her efforts. She represented Upstep very well today. If I did not have a pleasant experience with her, I am may have taken my business elsewhere. She made a customer out of me. I hope she is commended for her work.
Response from Upstep Custom OrthoticsDec 30, 2022
Thank you for choosing our service and writing such a positive review. We’re glad to have you as a customer, and we’ll do our best to continue delivering the high-quality experience you’ve come to expect.
TSapp
I have a pair of your orthotics and I have been extremely happy with them. Getting another pair has been top of my list. I find your website uncomplicated and gives very clear, simple instructions. Uploading images was a snap. Having developed a new condition in my right foot, I know these new orthotics will really help.
Response from Upstep Custom OrthoticsDec 30, 2022
Thank you so much for your loyalty to our company! We appreciate your business and are always happy to hear customer feedback. We’re glad to know that you had a positive experience working with us, and look forward to working with you again in the future. Thank you for taking the time to share your thoughts with us!
Jon C.
Had many issues with site processing trying for a couple hours. Mary was extremely helpful and patient. Thanks for your help. Hope it was helpful
Response from Upstep Custom OrthoticsDec 30, 2022
Thank you for your feedback. We’re so happy to hear that you were satisfied with our services. Happy New Year from all of us at Upstep!
David C.
To difficult to navigate web page
Response from Upstep Custom OrthoticsDec 30, 2022
Please take full advantage of our LIVE website assistance!! That is what we are here for!
customer
I have worn orthotics for some time. I asked quite a few questions and received very accurate answers.
Response from Upstep Custom OrthoticsDec 30, 2022
Thank you for choosing Upstep as your custom orthotic provider! We’re so glad to hear that you enjoyed your experience. We welcome you to the Upstep family. Happy New Year!
Joan
You did not explain before I gave you my credit card that the insoles would work in only one type of shoe and that multiple pairs would be needed for different types of shoes. That was important info which would have impacted my decision to purchase. I have since asked for a refund so that I can think about it.
Response from Upstep Custom OrthoticsDec 30, 2022
While we design orthotics per your foot impression, we go the extra step and consider your footwear. This will only provide optimal customization for you. We design a 3/4 pair of orthotics that will fit in many more shoes.