Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Thomas B.
Kasie was helpful in answering all of my questions. I have flat feet and a re cent bunion surgery and Kasie assisted with how I should enter the comments to get the proper orthotic.
Response from Upstep Custom OrthoticsMar 17, 2023
Nice to hear how our Foot Specialists are assisting our customers! We love to hear this!
Dana
Asked for a suggestion and was immediately supplied with one. She also sent me a coupon code.
Response from Upstep Custom OrthoticsMar 17, 2023
Thank you for your feedback and for becoming a part of the Upstep Family! You came to the right place for your new custom orthotics! Time to get excited!
Bob W.
The response I received was automated. I know how long I was promised and it has been over 28 days. This is horrible customer service. I deserve better then a bot answer.
Response from Upstep Custom OrthoticsMar 17, 2023
Hello Bob, our customer representatives are live people and we do not use bots. We do have a template for an order status, of course. We appreciate your patience and your new custom orthotics will ship soon!
Zack
Super helpful and quick responses.
Response from Upstep Custom OrthoticsMar 17, 2023
Fantastic! Thank you!!
Chip
Website was confusing. It checked me out and then asked for a bunch of further information. I would prefer if it asked for all information prior to checkout. Kaise Earley from customer care group saved the day for me. Without her I would have canceled the order and moved on.
Response from Upstep Custom OrthoticsMar 17, 2023
This is exactly why we offer live chat on our website! It sure is lovely when somebody is able to assist you right then and there!
Todd F.
Mary helped me get my order expedited and was quick with the responses.
Response from Upstep Custom OrthoticsMar 17, 2023
Thank you! We love making our customers happy!
Dan P.
Fast and helpful
Response from Upstep Custom OrthoticsMar 17, 2023
Thank you!
Phil P.
Kirsten was quick, answered all my questions and was super friendly.
Response from Upstep Custom OrthoticsMar 17, 2023
We want your time with Upstep to be an experience and not just a purchase! Glad Kirsten was able to provide that!