Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Logan B.
Adjustments made for new pair of boots were on point. They really are designed for specific footwear.
Response from Upstep Custom OrthoticsMar 23, 2026
Thank you for your feedback! We’re so glad to hear the adjustments for your boots were spot on and that the design is working well for your specific footwear. We appreciate your support!
Mark
Upstep could not deliver my order as promised and has decided to charge me 15% for canceling the order. Need I say more???
Response from Upstep Custom OrthoticsMar 20, 2026
We’re really sorry to hear about your frustration and appreciate you bringing this to our attention. At the time of your request, your order is still within our standard 12–18 business day production window, which allows our team the necessary time to carefully craft each pair of custom orthotics. Because every order is made specifically for the individual, production costs are incurred early in the process, which is why a 15% cancellation fee may apply once work has begun. We always aim to be as transparent as possible. Please reach out to customer care, we would love to be able to speak with you, and get this issue resolved.
Debbie
Mary was friendly and knowledgeable and very quick to reply. Excellent service!
Response from Upstep Custom OrthoticsMar 19, 2026
Thank you so much for your kind words! We’re so glad to hear that Mary provided friendly, knowledgeable, and prompt service. We’ll be sure to share your feedback with her—it will truly make her day! We appreciate your support and are always here if you need anything further.
Joe C.
Ryan from Upstep customer service responded very quickly to my request and and did exactly what I expected. He did a great job!
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind words! We’re thrilled to hear that Ryan was able to assist you quickly and meet your expectations. We’ll be sure to pass along your feedback to him—it will mean a lot. If you ever need anything else, please don’t hesitate to reach out. We’re always here to help!
Hunter
Mary helped me A LOT! Meow I know which orthotics I’ve ordered.
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind review! We’re thrilled to hear that Mary was able to help you and get everything sorted out. And we love the “meow” 😄—glad everything is clear now! If you have any other questions or need anything at all, feel free to reach out anytime. We’re always happy to help!
D B.
Long turnaround with multiple delays. I ordered the product for two issues I have and they did not disclose to me that the product would only assist with one of the issues. When I saw that the product only helped with half of my issues I reached out to customer service and just received unprofessional emails calling me the wrong name with constant spelling errors and not even properly reviewing their prior emails. Their responses were rude and stubborn refusing to compromise or admit to any issues.
Response from Upstep Custom OrthoticsMar 16, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations and that there were delays with your order. We also apologize for any frustration caused by the communication you received from our team. Our goal is always to provide clear information and professional support, and we regret if that was not your experience. We would appreciate the opportunity to review your situation further and see how we can help. Please feel free to reach out to our customer care team at [email protected] , and we will be happy to look into your concerns and assist you.
Duls
Mary was really nice and responsive. I got my responses in 2 min. She was really helpful! great customer service
Response from Upstep Custom OrthoticsMar 16, 2026
Thank you for your kind review! We're so glad to hear that Mary was able to assist you quickly and provide helpful support. Providing responsive and friendly customer service is very important to us, and it's wonderful to know you had a great experience. We truly appreciate you taking the time to share your feedback! 😊
Alex C.
Ryan was really helpful in tracking my inserts when the tracking number I received was not working
Response from Upstep Custom OrthoticsMar 16, 2026
Thank you for your review! We're glad to hear that Ryan was able to help track down your inserts and assist when the tracking number wasn’t working. Providing helpful and timely support is very important to us, and we appreciate you taking the time to share your experience! 😊