Upstep Custom OrthoticsReviews of upstep.com

I am happy to find such a vendor as I need some custom orthotics. I am excited to try this program out as I am pretty particular about my orthotics and am a Nurse Practitioner in Urgent Care and Orthopedics so am pretty well versed in the need for orthotics. Mary was very helpful although could not honor the but one get one free offer I saw on your Facebook post. Unfortunately, I am getting the run around now, for the past 2 weeks, about pricing and how many orthotics I actually ordered. Have been trying to communicate with customer service but they quit responding when I asked for a refund. Tried calling but nobody answers the phone and you have to leave a voicemail and they say they will respond in 24 - 48 hours but my first call bank was much longer than that and came when I could not answer the phone. I called back and had to leave another voicemail with no response yet after 3 days. Have also written to customer service with no response. Feeling like this company is a sham now. Very disappointed.

Samantha in customer service was great to work with. When a problem developed while ordering a duplicate set of inserts she followed through with the design department for me. She was super quick in responding to my emails and she worked with me on the pricing and made sure I was happy. A very pleasant experience

Fast and great communication with an online agent! A great company that honors its refund policy! Although the product couldn’t help my issue it is a very well made product. It was a pleasure doing business with them

Kasie was prompt in her responses, asked helpful questions, and provided appropriate options. She also let me know that I can request a metatarsal support as well and she offered an additional discount.

I was assisted by your Foot care Expert named Mary. She was knowledgeable and professional. Her assistance saved both time and effort.

I had a great chat with Kasie, and they gave me a lot of useful information. I'm not ready to order but I have a good feeling about this.

Kasie was great.

Kasie was quick to help me with my questions!