Deborah Gooden B.
Mary was very helpful to me and polite
Mary was very helpful to me and polite. Thank you again Mary❤️💋💯
Response from Upstep Custom OrthoticsAug 28, 2023
Mary is so polite!! Thank you for sharing! You made Mary smile!

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent

Medical Specialists · Spokane, Washington
Excellent

Medical Specialists · Irvine, California
Excellent

Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Deborah Gooden B.
Mary was very helpful to me and polite. Thank you again Mary❤️💋💯
Response from Upstep Custom OrthoticsAug 28, 2023
Mary is so polite!! Thank you for sharing! You made Mary smile!
kB
Mary was quick in her response and quite helpful in resolving my issue.
Response from Upstep Custom OrthoticsAug 28, 2023
Thank you for your review and 5 stars!!
Fabian A.
Fast and Easy to interact with customer service.
Response from Upstep Custom OrthoticsAug 28, 2023
Thanks, Fabian! We sure do make every effort to provide the utmost customer care for all of our Upstep customers!
Deirdre
The CSR, Samantha, listened to my issues, and resolved my problem. Samantha responded to my messages very quickly and was respectful to me as a customer. I have had to deal with CS a few times this year, and the Customer Rep has been gracious each time.
Response from Upstep Custom OrthoticsAug 28, 2023
Thank you, Deirdre! Wondeful words of affirmation right here!
Alexsandra S.
Mary responded quickly and knew how to look up my order without being asked too many questions.
Response from Upstep Custom OrthoticsAug 28, 2023
We are here for you from the beginning to the end! Thank you for the 5 stars!
Ned H.
Mary was courteous and answered my question and addressed my concerns.
Response from Upstep Custom OrthoticsAug 23, 2023
Thank you for taking advantage of our LIVE chat feature on the website!! We appreciate the kind words!
Ophelia
Mary was able to answer all of the questions that I had! I'm looking into a pair of everyday orthotics after having just received a pair for running, and was a little concerned that I'd have to go through the whole process again. I was assured that the same mold would be used and how I can get a discount.
Response from Upstep Custom OrthoticsAug 23, 2023
We keep your impression on file for 5 years thus making reordering quick and easy!! We are here for you every step of the way!!
Jason A.
Mary was knowledgeable and very helpful to answering all of my questions that's a keeper for your company for sure .
Response from Upstep Custom OrthoticsAug 23, 2023
We are happy to hear and Mary has been an asset! Thank you for noticing!