Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Vit Z.
Kasie was very helpful with my customer service needs.
Response from Upstep Custom OrthoticsNov 1, 2023
We're delighted to hear that Kasie was able to assist you with your customer service needs. Thank you for your kind feedback! If you have any more questions or require further assistance in the future, please don't hesitate to reach out.
Bill R.
Kassie was great
Response from Upstep Custom OrthoticsNov 1, 2023
Thank you!
Phillip B.
Super helpful and got my questions answered super quickly. Normally chat support from websites can be frustrating but this was not the case here. Very happy with the service
Response from Upstep Custom OrthoticsNov 1, 2023
Thank you for your fantastic feedback! We're thrilled to hear that our support was super helpful and that your questions were answered quickly. Your satisfaction is our top priority, and we're delighted that you had a positive experience with our chat support. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help.
John W.
Kirsten Rizzo Kirsten Rizzo was prompt and very helpful in guiding me to my next purchas from Upstep. Thank her for me. John Worthen
Response from Upstep Custom OrthoticsNov 1, 2023
Thank you for sharing your positive experience with Kirsten Rizzo! We're delighted to hear that she was prompt and very helpful in guiding you towards your next purchase from Upstep. Your satisfaction is our priority, and we're here to assist you every step of the way. If you have any more questions or need further guidance in the future, please don't hesitate to reach out.
Robert F.
Awesome customer service. Fast response to questions and email.
Response from Upstep Custom OrthoticsNov 1, 2023
Thank you for your kind words! We're thrilled to hear that you had an awesome experience with our customer service. Fast responses to your questions and emails are what we aim for, and we're delighted to have met your expectations. If you ever have more inquiries or need assistance in the future, please feel free to get in touch. We're here to help!
customer
The scanning app was very hard to use, and I received no verification that my approved scans were logged into the system
Response from Upstep Custom OrthoticsNov 1, 2023
Thank you for sharing your feedback regarding our scanning app. We apologize for any inconvenience you experienced while using it, and we appreciate your input. We take your comments seriously and will work on improving the app's usability and ensuring that you receive proper verification for your approved scans in the future. Your input helps us enhance our services.
Reginald C.
U took all the money at one time
Response from Upstep Custom OrthoticsNov 1, 2023
Hello, and thank you for choosing Upstep. We appreciate your order! To ensure a smooth process, we kindly ask that payment is made when placing an order online. We apologize for any confusion, but rest assured, we will ship your product once it has been completed.
KAREN M.
After placing order the website froze so I assumed the order did not go through. I immediately placed a second order. Shortly after I had email confirmation that both orders went through. I immediately called and left a voicemail and almost a week later I have received no response or shipping information on either order. Update 11/2/23: while Kasie was very helpful I did NOT receive a reply until after 2 phone calls 1 on Saturday and the second again on Wednesday and finally also sending an email on Wednesday garnered a reply from Kasie and phone call on Thursday. Please do not state that I received feedback the next day when that did not happen.
Response from Upstep Custom OrthoticsNov 1, 2023
HI Karen, we can see things were cleared up. Upon placing your order on Saturday, our offices were closed, which is why Kasie replied to you on Sunday. Please note, we are open everyday except Saturday. Thank you for choosing Upstep!